> Markdown version of [/jobs/ext/3758774-system-patient-experience-manager](https://www.wearedevelopers.com/jobs/ext/3758774-system-patient-experience-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Patient Experience Manager - **Company:** Compass Group USA Inc - **Location:** Houston, TX, United States - **Experience:** Experienced - **Salary:** $90,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft Office, Office Suite, Microsoft PowerPoint, Hospital Consumer Assessment of Healthcare Providers and Systems - **Published:** October 15, 2026 - **Apply:** https://www.careerjet.com/job/us6f33700c6a062a0a912f6086fc0fbb14/eaa ## About the Role * HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred * 2-3 years in-servicing experience in customer service training * Hospitality and healthcare experience preferred * 3-4 years experience in service-oriented operations * Good coaching and on the job training skills required * Excellent organizational skills and ability to multi-task essential * Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook * Exhibits initiative, responsibility, flexibility and leadership * Possesses a thorough knowledge of contract administration and office procedures * Fiscal and budgetary skills ## Description Do you enjoy providing outstanding customer service? Working as the System Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in order to create engaged, safe and positive moments for all patients., * Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit * Maintains and supports client satisfaction at a level that ensures account retention * Administers required client/customer surveys and responds in a timely and effective manner * Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives * Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs * Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) * Ensures compliance with all regulatory agencies (CMS, JCAHO) * Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success * Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts * Works closely with on-site management team to reach operational goals * Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize * Participates in all PE Department learning sessions including monthly educational webinars * Provides recognition for employee when programs are implemented with success * Prepares and implements development and training plans for patient satisfaction success * Composes patient satisfaction reports as needed to management