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# Seasonal IT Support Technician

- **Company:** Planetart LLC
- **Location:** Woodridge, IL, United States
- **Salary:** $54,080.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Issue Tracking Systems, Citrix Systems, Peripherals, Laptops, User Administration, User Accounts, Vmware
- **Published:** October 15, 2026
- **Apply:** https://startup.jobs/seasonal-it-support-technician-planetart-10451862

## About the Role

* Experience troubleshooting Citrix for basic user needs like accounts updates and connection issues
 * Experience troubleshooting printers, networks and rf devices for the warehouse operations team
 * Active directory and 0365 basic supporting knowledge
 * Willingness to work nights and weekends with mandatory overtime
 * Knowledge of Vmware is a plus

## Description

PlanetArt is looking for a Temporary IT Ops Support to support the company's production facility in Woodridge. The successful candidate will be a standard helpdesk technician on a 2nd shift schedule with mandatory overtime during the company's busy peak period., * Troubleshooting & Support: Diagnose and resolve hardware, software, and network issues via email, chat, or in-person. Supporting the warehouse environment, printers, rf devices, and helpdesk needs.

 * Ticket Management: Log, track, prioritize, and resolve support requests using a ticketing system
 * User Account Management: Create, modify, and disable user accounts, passwords, and permissions (Active Directory, Microsoft 365, etc.)
 * Hardware Support: Set up, configure, and maintain desktops, laptops, printers, and peripherals
 * Software Support: Install, update, and troubleshoot operating systems and business applications while supporting Citrix during PlanetArt's Q4 peak season
 * Escalation: Escalate complex or unresolved issues to senior IT staff or appropriate teams
 * Documentation: Maintain knowledge base articles, FAQs, and standard operating procedures