> Markdown version of [/jobs/ext/3758801-support-engineer-iii-ext-amz10449041](https://www.wearedevelopers.com/jobs/ext/3758801-support-engineer-iii-ext-amz10449041). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Engineer III-Ext - AMZ10449041

- **Company:** Amazon.com, Inc.
- **Location:** Portland, OR, United States
- **Salary:** $121,000.0 - $163,700.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), .NET Framework, PHP (Programming Language), Microsoft Windows, Amazon Web Services, Border Gateway Protocol, C Sharp (Programming Language), C++ (Programming Language), Extract Transform Load (ETL), Linux, DevOps, Domain Name System (DNS), Amazon DynamoDB, Hypervisor, Information Sciences, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Python (Programming Language), PostgreSQL, MariaDB, Microsoft SQL Server, MongoDB, MySQL, Network Administration, Node.Js, NoSQL, Oracle (Applications), Perforce, Redis, Ruby, Subversion, TCP/IP, Virtualization Technology, Xen Servers, Transport Layer Security, Load Balancing, Git, Information Technology, Cassandra, Puppet, Vmware, Programming Languages
- **Published:** October 15, 2026
- **Apply:** https://www.careerjet.com/job/us5c32dd7b012ac22a97da4807730c891c/eaa

## About the Role

Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience in the job offered or a related occupation as equivalent to a bachelor's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (iv.) working with one of the following programming languages (C++, Java,
C#, .NET, Node.js, PHP, Python, or Ruby); or (v.) Chef/Puppet experience or DevOps back-ground and demonstrated knowledge of Git, Perforce, SVN, or TFVC., Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience in the job offered or a related occupation as equivalent to a bachelor's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (iv.) working with one of the following
programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v.) Chef/Puppet experience or DevOps back-ground and demonstrated knowledge of Git, Perforce, SVN, or TFVC.#0000

## Description

Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.