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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Release Manager - **Company:** TEKSYSTEMS INC. - **Location:** Charlotte, NC, United States (Remote available) - **Experience:** Expert - **Salary:** $145,600.0 - **Contract:** Temporary contract - **Skills:** JIRA, Software Architecture, Release Management, Systems Integration, Workflow Management Systems, Servicenow - **Published:** October 15, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/charlotte/24986942-0429-4f57-82d7-3691e5b8c28f ## About the Role Tooling Planning Operations Leadership Automation Governance ServiceNow Scalability Coordinating Communication Virtual Teams Accountability Process Design Risk Awareness Follow Through Operational Risk Domain Knowledge Change Management Training Delivery Influencing Skills Executive Presence Release Management Business Valuation Payment Processing Financial Services Workflow Management Systems Integration ITIL Certifications IT Service Management Organizational Skills Full Stack Development Stakeholder Engagement Business Transformation Organizational Leadership Verbal Communication Skills Continuous Improvement Process Organizational Change Management Monolithic Software Architecture Key Performance Indicators (KPIs) At least 8 years, 8+ years of experience in Release Management, IT Service Management, or related disciplines within large, complex organizations. Proven experience designing and implementing enterprise release management frameworks. Strong domain knowledge of Global Payments Solutions Technology, including systems integration, payment processing flows, and cross-border operational dependencies. Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly at all levels of the organization. Demonstrated ability to influence without direct authority and drive organizational change. Expertise in process documentation, stakeholder engagement, and training delivery. Experience leveraging automation and tooling to improve release efficiency and reduce operational risk. Strong organizational skills with a disciplined approach to execution and follow-through. 8+ years of experience in Release Management, IT Service Management, or related disciplines within large, complex organizations Proven experience leading enterprise transformation initiatives, particularly modernizing legacy release processes Strong domain expertise in Global Payments Solutions Technology, including integration patterns and operational dependencies Demonstrated success implementing release automation strategies for tracking and reporting Exceptional communication and executive presence, with the ability to influence at all organizational levels Strong process discipline with expertise in documentation, governance, and change management Proven ability to drive alignment and execution across distributed teams without direct authority Experience defining KPIs/metrics to measure release performance and continuous improvement Qualifications Experience in global financial services or other highly regulated environments Experience with enterprise tooling (e.g., ServiceNow, JIRA, Cutover) ITIL certification or equivalent experience in ITSM best practices, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Release Manager Enterprise Transformation Modernization The Release Manager will be a key leader in driving the transformation of release management practices from legacy, fragmented processes to a modern, automated, and scalable operating model. This role will lead the design, implementation, and adoption of enterprise-wide release capabilities across International Technology and Global Payments Solutions Technology. This leader will bring a forward-looking mindset, combining deep domain expertise in global payments with proven experience modernizing complex technology environments. The role requires strong influence, strategic execution, and the ability to align diverse teams to a standardized, efficient, and risk-aware release framework. Key Responsibilities: Transformation Modernization Lead the evolution of release management from traditional/manual processes to a modern, automated, and data-driven model Define and execute a roadmap to standardize release practices across legacy and modern technology stacks Drive adoption of automation capabilities to accelerate delivery while reducing risk Enterprise Process Design Implementation Design, document, and implement scalable, LOB-wide release management processes aligned to the target state operating model Establish clear standards for release planning, readiness, deployment, and post-release validation Ensure processes are sustainable, measurable, and consistently applied across all technology verticals Domain Leadership Global Payments Apply deep expertise in international payments and global payment platforms to manage complex dependencies, integrations, and release risk Ensure seamless coordination across cross-border systems and critical payment flow Governance Execution Excellence Establish and enforce release governance, including milestone tracking, controls, and risk management Drive disciplined execution across large-scale, multi-application releases Implement metrics and reporting to provide transparency and continuous improvement insight Automation Optimization Identify and implement opportunities to automate release workflows and eliminate manual inefficiencies Partner with engineering teams to integrate release processes into CI/CD pipelines and tooling ecosystem Communication Change Leadership Serve as a transformation leader, driving adoption through clear, structured communication at all levels of the organization Translate complex technical and process changes into actionable insights for executives and delivery teams Champion a culture of accountability, transparency, and continuous improvement Enablement Adoption Develop high-quality playbooks, documentation, and training materials to support enterprise-wide adoption Mentor release managers and delivery teams to elevate overall release management maturity Collaboration Influence Build strong partnerships across CIO organizations, engineering, operations, and business stakeholders