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# Helpdesk Technician

- **Company:** General Dynamics Information Technology
- **Location:** Tampa, FL, United States
- **Experience:** Experienced
- **Salary:** $64,230.0 - $86,250.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Software, CompTIA Security+, Computer Literacy, Software Engineering, Enterprise Software Applications, Information Technology, SolarWinds (Software), RSA SecurID
- **Published:** October 15, 2026
- **Apply:** https://dejobs.org/x/x/AFB6C3F7B1F64A2087A8C00766E45386/job/

## About the Role

Computer Literacy,Computer Systems,Customer Service,End Users,Help Desk Support

Certifications:

CompTIA - Security+ CE - CompTIA - CompTIA

Experience:

2 + years of related experience, * Education: Technical Training, IT certification(s) and HS Degree required.

 * Required Technical Experience: 2+ years of related Systems Administration experience with Active Directory, RSA SecurID, and SolarWinds Orion.
 * Candidate will troubleshoot system hardware and software issues and provide routine technical support in the management of networks, software, hardware, configurations, and architectures.
 * Required Certification: Must have a current DOD 8570 certification, such as CompTIA Security + CE.
 * Required Security Clearance Level: current/active TS/SCI clearance.

## Description

* Provides Systems Administration and manages the functionality and efficiency of a group of computers running on one or more operating systems.
 * Conducts basic hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
 * May evaluate existing systems and assist with planning long-term strategies and train end users on the proper use of hardware and software.
 * Performs basic software installations and upgrades to operating systems and layered software packages.