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# IT Help Desk/Deskside Support

- **Company:** BC Tech Pro
- **Location:** Buffalo, NY, United States
- **Experience:** Experienced
- **Salary:** $42,640.0
- **Contract:** Permanent contract
- **Skills:** IMac, User Environment Management, Tablet Computers, Computer Equipment, Laptops
- **Published:** October 15, 2026
- **Apply:** https://www.juju.com/job/16_ef9beb89

## About the Role

* Typically requires technical school certification or equivalent of 2-4 years of relevant experience
 * Certifications and/or Qualifications:
 * Maintain all required OEM Certifications as directed by Management
 * Knowledge of relevant software and hardware systems
 * Understanding of ITIL methodologies
 * A+ certification is desired
 * May require additional customer-specific certifications or training as required

Skills:

 * Excellence in communication and customer-facing skills
 * Strong oral, written and interpersonal skills
 * Ability to follow instructions and processes with minimal instruction
 * Ability to lift and or move various computer equipment up to 50 lbs.
 * Must own a basic repair kit
 * Additional requirements may exist if offer of employment is extended

## Description

* Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
 * Provides support to client identified VIPs
 * Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
 * Perform Install/Move/Add or Change (IMAC) activities.
 * Perform all assigned desk-side support activities
 * Display outstanding technical and professional services skills at all times
 * Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
 * Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
 * Understands and follows all documented service operations policies and procedures.
 * Other duties or certifications may be assigned to meet business needs