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# Information Systems Training Specialist, Lead

- **Company:** Georgia State University
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Information Systems, Databases, Bug Reporting, User Accounts
- **Published:** October 15, 2026
- **Apply:** https://jobs.chronicle.com/apply/38051491/information-systems-training-specialist-lead?LinkSource=JobDetails

## About the Role

* Bachelor's degree and three years of related experience, or a combination of education and related experience.

## Description

* Design, organize, and conduct training programs and curricula for the university scholarship and Advancement systems. Users include, but not limited to, faculty, staff, students. In addition, there are training sessions to assist supervisors, other trainers and support staff to plan for ad hoc issues such as new upgrades and consolidations.
 * Process all new user account requests, including setups and security role assignments. Create and maintain security roles as determined by user staff position and responsibility. Run yearly user audits to ensure consistency and accuracy in maintaining active database user accounts.
 * Provide administration support and excellent customer service to end-users by responding to problem reports in a timely manner, providing helpful solutions, and directing the problems to the most appropriate support when needed. Communicate with end-users in a patient and clear manner using understandable terms, Follow-up with end-users to ensure that problem reports have been satisfactorily handled.
 * Communication: Consults and collaborates with personnel in other departments to coordinate activities related to projects assigned.
 * Prepares and provides activity and status reports regarding the activities assigned
 * Monitors and tracks follow-up training sessions with end-users.
 * Consults with staff and faculty on training needs and formats.
 * Responsible for writing, editing, and testing user documentation. Prepare global communications for end-user groups for important announcements such as upgrades or new training initiatives.
 * Other duties as assigned