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# ServiceNow FSM & Mobile Solution Architect

- **Company:** Nityo Infotech Corporation
- **Location:** United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Computer-Aided Design, Application Programming Interfaces (APIs), Mobile Application Development, Configuration Management Databases, Mobile Application Software, Simple Object Access Protocol (SOAP), Systems Integration, Enterprise Software Applications, ServiceNow IT Service Management, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/c9f8a4db-5bfa-4c86-9cfa-aa7b33d7651c

## About the Role

* Deep expertise in ServiceNow FSM and Mobile App Architecture.
 * Strong hands-on experience with Mobile Studio, Mobile App Builder, Offline Mobile Solutions, and Agent Mobile Apps.
 * Experience designing complex Integrations using REST, SOAP, IntegrationHub, APIs, and MID Server.
 * Strong understanding of ITSM processes, CMDB, CSDM, and Service Catalog.
 * Experience integrating FSM with ERP, CRM, Asset Management, and third-party enterprise applications.
 * Strong customer-facing consulting, solutioning, and stakeholder management skills.

Secondary Skills (Preferred):

 * ITSM process implementation and optimization.
 * CMDB governance, data modeling, and CSDM.
 * ITOM concepts including Discovery and Service Mapping.
 * ITAM and Asset Management process awareness.

Preferred Certifications:

 * CSA, CAD
 * CIS-FSM
 * CIS-ITSM
 * Mobile Application Development experience
 * CTA/CMA (Preferred)

Summary: Seeking an experienced FSM & Mobile Solution Architect with strong expertise in Field Service Management and Mobile Solutions, complemented by working knowledge of ITSM, CMDB, and Integrations, to lead enterprise-scale ServiceNow transformation programs and mobile workforce initiatives.

## Description

* Lead the architecture, design, and implementation of ServiceNow Field Service Management (FSM) and Mobile Solutions.
 * Define end-to-end field service processes covering Work Orders, Dispatching, Scheduling, Workforce Management, Asset-Centric Services, and Mobile Technician Experience.
 * Design scalable mobile-first solutions using ServiceNow Mobile Studio, Mobile Agent, Offline Capabilities, and Custom Mobile Apps.
 * Provide architectural leadership across FSM implementations and enterprise integrations.
 * Collaborate with business stakeholders to define solution roadmaps, operating models, and best practices.
 * Drive technical governance, solution reviews, estimations, and implementation strategies.
 * Mentor development teams and support pre-sales, proposals, and customer workshops.