> Markdown version of [/jobs/ext/3760193-help-desk-technician-level-1-2](https://www.wearedevelopers.com/jobs/ext/3760193-help-desk-technician-level-1-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician Level 1-2

- **Company:** NEXTPATH PARTNERS, LLC
- **Location:** St. Petersburg, FL, United States
- **Experience:** Starter
- **Contract:** Contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, TCP/IP, Office365, Microsoft InTune, Microsoft Onedrive, Laptops, User Accounts
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/25ab3915-caed-4b7f-a571-bee6e7be57d4

## About the Role

* 1 3 years of Help Desk or Desktop Support experience
 * Experience supporting Microsoft 365 environments
 * Windows 11 troubleshooting experience
 * Microsoft Entra ID / Active Directory experience
 * Basic networking knowledge (DNS, DHCP, VPN, TCP/IP)
 * Excellent verbal and written communication skills
 * Strong customer service mindset
 * Ability to prioritize multiple tasks in a fast-paced environment

Preferred Qualifications

 * Microsoft Intune
 * Exchange Online
 * SharePoint Online
 * PowerShell
 * RingCentral
 * Experience supporting Vantaca, Caliber, Frontsteps, or CINC Systems

## Description

* Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system.
 * Deliver exceptional customer service while providing timely, professional, and courteous technical support.
 * Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.
 * Troubleshoot and resolve hardware, software, network, and peripheral issues.
 * Support Windows 11 desktops and laptops.
 * Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
 * Manage user accounts, security groups, licenses, and multi-factor authentication in Microsoft Entra ID (Azure AD).
 * Support Microsoft Intune managed devices and assist with device provisioning and troubleshooting.
 * Install, configure, and maintain software applications and workstation hardware.
 * Assist with employee onboarding and offboarding, including account setup, equipment deployment, and access management.
 * Provide Tier 1 & 2 support for HOA management platforms including Vantaca, Caliber, Frontsteps, and CINC Systems.
 * Troubleshoot application access, permissions, printing, and basic functionality issues for business applications.
 * Coordinate with software vendors and escalate application issues when necessary.
 * Accurately document support requests, resolutions, and knowledge base articles.
 * Maintain IT asset inventory and equipment records.
 * Support conference room technology, Microsoft Teams Rooms, printers, and mobile devices.
 * Escalate complex issues to senior IT staff when appropriate.
 * Participate in after-hours or on-call support as needed.
 * Perform other duties as assigned.