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# Mainframe Operator

- **Company:** MADDISOFT, LLC
- **Location:** Farmington Hills, MI, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** HP Systems Insight Manager, Job Control Language (JCL), IBM Mainframe, Information Technology Operations, Mainframes, Paessler Router Traffic Grapher
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/4d013cd1-f220-4310-a4bd-31a3c3a1e467

## About the Role

* Minimum 5 years of experience with Microsoft Teams.
 * Experience with infrastructure and application monitoring tools such as What s Up Gold, Pingdom, and PRTG.
 * Knowledge of IBM Mainframe environments and mainframe monitoring.
 * Familiarity with JCL is preferred.
 * Experience with IT incident management, escalation, triage, and tracking.
 * Excellent verbal and written communication skills.
 * Strong ability to coordinate with technical teams, customers, and third-party vendors.
 * Ability to work effectively in a critical, time-sensitive IT operations environment.

## Description

We are seeking an experienced IT Incident Manager / Operations Support Specialist to provide Level 1 incident management and operational support for critical IT incidents and events. The ideal candidate will have strong technical troubleshooting, monitoring, communication, and coordination skills and be comfortable working in a 24/7 onsite IT environment., * Function as a Level 1 Incident Manager for critical incidents and events across various IT technologies.

 * Quickly create, escalate, triage, track, and coordinate technology-related incidents through resolution.
 * Collaborate effectively with IT teams, customers, and vendors during incident investigation and resolution.
 * Monitor infrastructure connectivity, assets, services, availability, and system status using graphical monitoring tools.
 * Monitor IBM Mainframe control consoles and periodically review system performance.
 * Assist with the review and validation of Mainframe Job Control Language (JCL) as needed.
 * Maintain clear and timely communication regarding incident status, escalation, and resolution.
 * Perform assigned deliveries and other operational support responsibilities.
 * Must be able to lift up to 50 pounds.