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# Senior Information Technology Manager

- **Company:** Boeing Company
- **Location:** Plano, TX, United States
- **Experience:** Expert
- **Salary:** $177,650.0 - $277,150.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, IT Management, Information Technology Operations, Cloud Platform System, Information Technology, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3b25c58a6d72cd33

## About the Role

This senior leadership role reports to the Director of Enterprise IT Operations, managing a global product team and supplier partners through ServiceNow modernization, sustaining operations, and ongoing iterative improvements. In addition to demonstrating proven ServiceNow platform success and organizational leadership experience, this role requires the ability to create strong cross-function partnerships & coalitions, manage effective supplier relationships, and effectively communicate with stakeholders to deliver results., * Dynamic, innovative, creative, curious, resilient, with the ability to lead through ambiguity to deliver positive business impacting results

 * Team orientated, influential, and enjoy a dynamic environment with demanding challenges
 * An excellent communicator who can engage across all levels of leadership
 * An outcome focused leader modeling unmatched professionalism and solid decision making
 * Ability to lead and influence others outside of your organization
 * Flexible to accommodate schedules associated with supporting a global enterprise, * 10+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives
 * 5+ years of experience managing managers (demonstrated leadership of multiple layers of management)
 * 5+ years of experience do you have leading ServiceNow platform support
 * 1+ years of experience leading or managing global teams

Preferred Qualifications (Desired Skills/Experience):

 * Global (multi-national) company experience delivering IT Operations services and/or enterprise platforms
 * Relevant ServiceNow certifications
 * Proven experience leading a team in the implementation of AI & automation capabilities
 * Excellent communication skills and experience communicating with senior executive leadership
 * ITIL or similar IT Service Management experience

Conflict Of Interest:
Successful Candidates for this job must satisfy the Company's Conflict Of Interest (COI) assessment process., This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

## Description

* Enterprise Product Management for the ServiceNow platform, associated applications, tools, and services
 * Cultivate strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes
 * Day-to-day production operations for ServiceNow through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA.; support planned and on-call emergent operations for a global enterprise
 * ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies
 * Partner with cross-functional stakeholders across IT, HR, Legal, Finance, and Procurement to align the platform strategy with organizational objectives, industry best practices, and recommend improvements
 * Manage key supplier relationships and budget
 * Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes
 * Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills
 * Lead a large global team (hiring, performance, career development, employee satisfaction)
 * Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders
 * Ensure governance and compliance to enterprise standards, support audits, and continuous improvement initiatives