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# Solutions Support Specialist

- **Company:** Tech Data
- **Location:** Roseville, CA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Business Systems, Microsoft Office, Oracle (Applications)
- **Published:** October 15, 2026
- **Apply:** https://synnex.wd5.myworkdayjobs.com/tdsynnexcareers/job/Roseville-California-United-States/Solutions-Support-Specialist_R57167

## About the Role

* High School Diploma or equivalent.
 * Minimum of two (2) years of experience in customer service, order management, sales support, product support, warehouse operations, supply chain, or a related field.
 * Strong communication and interpersonal skills with the ability to build effective relationships with customers and internal stakeholders.
 * Proven ability to manage multiple priorities while maintaining attention to detail.
 * Strong problem-solving and decision-making skills.
 * Basic knowledge of supply chain, distribution, or order fulfillment processes.
 * Proficiency with business systems and Microsoft Office applications.
 * Experience using Oracle or similar ERP systems.
 * Knowledge of billing, invoicing, purchasing, inventory management, or backlog management processes.
 * Experience in manufacturing, technology, distribution, or supply chain environments.
 * Documentation, process improvement, or quality-related experience.

## Description

TD SYNNEX is seeking a detail-oriented Order Management & Billing Specialist to support customer order fulfillment, billing accuracy, and operational excellence.

In this role, you will serve as a key liaison between customers, suppliers, and internal teams, ensuring orders move smoothly from entry through invoicing while delivering an exceptional customer experience.

This position is ideal for someone who enjoys problem-solving, managing multiple priorities, and collaborating across departments to meet customer expectations. You'll have the opportunity to expand your expertise in order management, billing, supply chain operations, and customer support while contributing to a high-performing team culture focused on accountability, continuous improvement, and growth.

What You'll Do

 * Manage customer orders from order entry through invoicing, ensuring accuracy and timely execution.
 * Serve as a primary point of contact for customer and supplier inquiries related to order status, billing, and issue resolution.
 * Facilitate the order fulfillment process to ensure service levels and customer expectations are met.
 * Monitor and manage order backlog, proactively addressing delays, exceptions, and escalations.
 * Coordinate with Purchasing, Engineering, Shipping, Logistics, and other internal teams to resolve issues and maintain order flow.
 * Investigate and resolve order discrepancies, shipment concerns, RMAs, damaged goods claims, tracking requests, and other order-related issues.
 * Maintain accurate customer records, order information, and system updates.
 * Ensure compliance with pricing, approval, and margin integrity processes.
 * Support Customer-Owned Inventory (COI) processes and reporting where applicable.
 * Contribute to process improvements, documentation updates, and cross-functional collaboration initiatives., * Work Arrangement: Hybrid role based in Roseville; employees are expected to work onsite four days per week and remotely one day per week.
 * Frequent interaction with customers, suppliers, and cross-functional internal teams through email, phone, and virtual meetings.
 * Fast-paced environment requiring strong organizational skills and the ability to manage multiple priorities.
 * Extended periods of computer work and system-based order management activities.