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# Desktop Support Specialist Associate

- **Company:** ScienceJobs.Org
- **Location:** Ann Arbor, MI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Productivity Software, Software Troubleshooting, Peripherals, Wireless Devices, Information Technology, Network Support, Gsuite
- **Published:** October 15, 2026
- **Apply:** https://sciencejobs.org/job/job/apply?id=7372602

## About the Role

Bachelor's degree, preferably in computer science, business computing or a related field or equivalent combination of education, certification, and experience
Minimum 1 year working in a role providing end user technical support
Proficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. Google Workspace, Microsoft 365, etc.)
Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration
Excellent customer service skills.
Ability to deliver clear messaging to a variety of audiences/skill levels.

## Description

Information and Technology Services (ITS) at the University of Michigan has an exciting opportunity for you to join the MiWorkspace Neighborhood IT support team as a Desktop Support Specialist Associate. MiWorkspace is the flagship desktop support provider at U-M on the Ann Arbor campus.

You will perform onsite support of Windows, Mac, mobile (iOS/Android) and print devices. Tasks include hardware and software troubleshooting, application installation, asset management, general network support, and fulfilling requests via documented process and standard procedures.

You may participate in an on-call rotation and perform occasional work during non-business hours and on weekends. You will report to a Desktop Support Manager or Supervisor in MiWorkspace Neighborhood IT.

If you have an exceptional focus on customer service, a solid technical background with the ability to relate to a non-technical audience and want to be part of the best public university in the country, MiWorkspace is for you.

Responsibilities*
Provide technical support and service restoration, in-person or remotely via phone/chat
Follow procedures to install, configure, troubleshoot, upgrade, and maintain, workstations, software, printers, wireless devices, and peripherals.
Deliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customers expectations
Maintain accurate asset management records