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# Site IT Analyst (HP Polycom / Microsoft Teams Support)

- **Company:** Experis
- **Location:** Cleveland, OH, United States
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, Firmware, Peripherals, Hardware Infrastructure
- **Published:** October 15, 2026
- **Apply:** https://www.juju.com/job/1_manpower2-413966

## About the Role

Excellent customer support, communication, and problem-solving skills with the ability to work directly with end users and cross-functional IT teams If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity.

## Description

Our client is seeking a **Microsoft Teams Collaboration Support Specialist** to serve as the primary resource for the deployment, support, and lifecycle management of HP Poly (Polycom) Teams-certified collaboration devices across Northeast Ohio locations.
This role is responsible for ensuring reliable operation, maintenance, and user support of Microsoft Teams-enabled conferencing technologies used in conference rooms, huddle spaces, and personal workspaces while delivering an excellent end-user collaboration experience **Job Title: IT Site Analyst** **Location: Cleveland, OH** **Pay Range: $35/hr on W2** **What's the Job?** + Install, configure, deploy, and support HP Poly/Polycom Teams-certified devices, including conference phones, collaboration bars, cameras, speakerphones, touch controllers, and related peripherals. + Manage device provisioning, firmware upgrades, software updates, maintenance activities, and lifecycle support for Microsoft Teams Rooms equipment. + Troubleshoot and resolve issues involving Microsoft Teams connectivity, audio/video performance, device registration, authentication, peripheral integration, and meeting functionality. + Provide end-user support, meeting readiness assistance, device replacement services,
and support for new Teams device deployments and technology refresh initiatives. + Maintain device inventory, documentation, configuration standards, and collaborate with IT support teams on escalations, incident resolution, and continuous improvement efforts. **What's Needed?** + Hands-on experience supporting **HP Poly/Polycom collaboration devices** and Microsoft Teams-certified hardware solutions. + Strong knowledge of **Microsoft Teams Rooms** , Teams device provisioning, administration, and troubleshooting. + Experience with **Poly Studio, Poly X-Series, Trio, CCX** , and other collaboration platforms. + Proficiency in firmware management, software updates, hardware diagnostics, and troubleshooting audio/video peripherals.