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# IT Support Specialist II

- **Company:** Ouraring Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Starter
- **Salary:** $79,900.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Software as a Service, Networking Basics, Scripting, Okta, Large Language Models, Break Fix, Microsoft InTune, Casper Suite, Gsuite, 3-tier Architectures, Google Meet
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6a0ea954f75e8498

## About the Role

* 1-3 years of IT support experience, with demonstrated ownership of Tier 1-2 tickets.
 * Hands-on troubleshooting experience across macOS and Windows, basic networking, and common workplace SaaS tools.
 * Experience with endpoint management (such as Mosyle, Intune, Jamf, or Kandji) and identity/access tools (such as Okta or Google Workspace).
 * Experience supporting video conferencing or office AV systems, such as Google Meet or Zoom Rooms.
 * Strong customer communication and sound judgment: you know when to resolve an issue, verify AI-generated guidance, or escalate.
 * Regular use of LLM assistants for work, with care to verify outputs before acting on them.
 * Ability to work onsite in our San Francisco office five days per week and provide on-call support for major emergencies only., * Experience with an AI-assisted ITSM platform, such as Atomicwork.
 * Basic scripting or automation experience for repetitive support tasks.
 * Experience supporting an office buildout, expansion, or a fast-growing company.

## Description

We are looking for an IT Support Specialist II to join our IT Support team and provide hands-on Tier 1-2 support for employees at our San Francisco office and across our distributed workforce. In this onsite role, you'll troubleshoot macOS, Windows, identity, endpoint management, SaaS, and AV issues; support onboarding and device readiness; and grow your Tier 3 skills alongside experienced teammates. You'll also help improve our AI-first support model by strengthening knowledge resources and flagging recurring issues so we can resolve employee needs more reliably and at scale., * Deliver reliable Tier 1-2 support for San Francisco-based and remote employees, meeting service expectations while reducing routine escalations to senior IT staff.

 * Keep employees productive and new hires ready to work by ensuring devices, access, and core workplace tools are dependable through onboarding, offboarding, and day-to-day support.
 * Own the health and lifecycle of a defined device or software domain, maintaining consistent configuration standards across endpoint and identity platforms and improving reliability over time.
 * Reduce repeat incidents by recognizing patterns, driving root-cause follow-up, and turning recurring symptoms into durable fixes.
 * Improve AI-assisted support quality by strengthening knowledge content, reviewing resolution patterns, and validating AI-generated guidance so Atomicwork resolves more issues accurately and autonomously.
 * Expand Tier 3 capability over time, resolving increasingly complex issues independently while using sound judgment about when to escalate.