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# Emerging Technology Adoption Specialist

- **Company:** Autodesk
- **Location:** Denver, CO, United States
- **Experience:** Expert
- **Salary:** $72,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Autodesk Autocad
- **Published:** October 15, 2026
- **Apply:** https://autodesk.wd1.myworkdayjobs.com/Ext/job/Denver-CO-USA/Emerging-Technology-Adoption-Specialist_26WD100530

## About the Role

* 5+ years of experience in a customer-facing B2B role, such as Customer Success or Account Management

 * Bachelor's degree or equivalent professional experience

 * Strong curiosity and ability to quickly learn customers' businesses, industries, and Autodesk solutions, including the AEC industry

 * Customer-first mindset with a passion for solving problems, navigating change, and delivering measurable value

 * Ability to build trusted relationships, collaborate cross-functionally, and constructively navigate conflict or misalignment

 * Strong executive presence and communication skills, with the ability to simplify complex ideas for diverse audiences

 * Proven accountability for customer outcomes, retention, renewals, and identifying expansion opportunities in partnership with Sales

## Description

We're looking for a Emerging Technology Adoption Specialist (ETAS) to support our Emerging Business / Regional and Territory segments, with a focus on high-growth customers with significant adoption and expansion potential. In this role, you will act as a trusted advisor, helping customers achieve measurable business outcomes while accelerating adoption, strengthening retention, and supporting long-term growth.

The Emerging Technology Adoption Specialist, Autodesk Forma/Construction focuses on onboarding new customers, accelerating time to value, and driving sustained adoption of Autodesk Forma. This is a strategic role at scale, combining data-driven insights, proactive customer engagement, and targeted relationship management to maximize impact across a broad portfolio of customers.

Responsibilities

Strategic Customer Partnership:

 * Develop a deep understanding of customer goals, priorities, and success criteria

 * Create and execute success plans aligned to customer business outcomes

 * Act as a trusted advisor, guiding customers on best practices and long-term strategy

Scaled Engagement with Strategic Focus:

 * Manage a portfolio of Regional and Territory customers through a balanced, medium-touch approach, combining scalable digital engagement with targeted, high-value interactions.

 * Prioritize accounts based on growth potential, risk, and strategic importance

Adoption & Value Realization:

 * Drive meaningful product adoption tied to customer KPIs and business outcomes

 * Use data and insights to deliver proactive, outcome-oriented recommendations

Growth & Expansion:

 * Identify and influence expansion opportunities within accounts

 * Contribute to pipeline through strategic account planning

 * Monitor customer health and engagement signals to proactively mitigate churn risk