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# Computer (IT) Telephone (Remote) Support Manager

- **Company:** Computek Dental Systems, Inc.
- **Location:** Fort Collins, CO, United States
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Software Deployment, Virtual Machines, Wireless Access Point, Network Routers, Remote Desktop Protocol (RDP), Firewalls (Computer Science), Network Server
- **Published:** October 15, 2026
- **Apply:** https://www.thejobnetwork.com/job/7b07064c-b8da-4bce-854b-343d7758c56b/computer-it-telephone-remote-support-manager

## About the Role

* Proficiency with Windows-based servers, systems, and software, including Server 2016 and newer, and Windows 11.
 * Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS.
 * Experience and efficiency with all areas of networking and domain administration.
 * Good understanding of virtual machines.
 * Excellent customer service, reporting, follow through, and time management skills.
 * Occasional out of area/state travel may be required.

## Description

* Lead a team of technicians providing remote technical support including troubleshooting IT related issues.
 * Oversea and manage our Technical Support ticketing system
 * Troubleshoot, diagnose and repair issues with servers, computers, printers, scanners, firewalls, Wireless Access Points, remote connections, software connectivity, etc.
 * Remote hardware/software installations including servers, computers, printers, scanners, switches, firewalls, Wireless Access Points, etc.
 * Ensure cloud and onsite data/server backups and remote monitoring of client assets.
 * Respond to client support tickets in a prompt and timely manner.
 * Follow up with offices to ensure customer satisfaction.