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# Technical Support Specialist (Electrical or Electronics Experience Needed)

- **Company:** IPG Photonics Corporation
- **Location:** Oxford, MA, United States
- **Contract:** Permanent contract
- **Skills:** Customer Data Management, Microsoft Dynamics NAV, Software Engineering, Subsystems
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/704df9f0-e4c0-4a09-955d-b82ad3cea68c

## About the Role

We are seeking a highly skilled Technical Support Specialist with a passion for providing tailored solutions for our customers to join our industrial systems product support team. As a Technical Support Specialist in the service group, you will be working with state-of-the-art laser processing technology to train, and support, IPG customers, IPG Subsidiaries, and partners. The ideal candidate is an experienced technician, who enjoys working in a fast-paced environment, customer focused, highly organized, and possesses excellent written and verbal communication skills., * Ability to interpret electrical drawings.

 * Experience with industrial lasers, accessories, and related diagnostic equipment.
 * Excellent electrical/electronic troubleshooting skills with high and low-voltage equipment.

Education:

 * Completion of an technical degree is preferred, but exceptional candidates with significant experience in a similar role will be considered.

Experience:

 * Experience with industrial cutting, welding, and marking applications.

Required Abilities:

 * Excellent verbal and written communication skills.
 * Excellent interpersonal skills.
 * Excellent organizational skills and attention to detail.
 * Strong technical, analytical, organizational, problem-solving, and troubleshooting skills.
 * Comfortable working independently without supervision with a goal-oriented structure.
 * Flexibility to handle multiple, changing priorities.
 * 10-15% travel to customer sites for field service support.
 * 3 weeks of training in Germany - U.S. Passport required.

Physical Requirements:

 * Prolonged periods of sitting at a desk and working on a computer.

## Description

* Provide remote support for IPG Customers, resellers, and subsidiaries.
 * Provide preventive and breakdown maintenance to domestic and international customers.
 * Troubleshooting and optimizing laser system performance.
 * Understanding of mechanical, electronic, and optical assembly of lasers, laser systems, and subsystem components.
 * Update engineering about required upgrades based on the field experience through Engineering Change Requests.
 * Work with engineering on upgrades and escalated service issues.
 * Follow and/or develop training material, which can be used for repairs, system operation, and installations.
 * Train and support IPG customers, partners, and IPG support personnel.
 * Participate in application development for customers in coordination with the applications team and sales as necessary.
 * Provide expert support in solving customer problems.
 * Identify new customer requirements and develop specifications to drive new product features.
 * Help to identify the root causes of issues affecting reliability, performance, and safety.
 * Responsible for the completion and submission of field service reports and weekly expense reports in a timely manner.
 * Effectively communicate with customers and report customer data analytics to IPG management.
 * Communicate support by phone, email, and online mediums as needed to customers.
 * Work in Navision (ERP) and CRM systems.
 * Flexibility to handle multiple, changing priorities.
 * Support additional responsibilities as needed when determined by management.
 * Fill customer orders and ship in a timely manner.
 * Maintain service spares inventory.