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# Information Technology Support Specialist

- **Company:** Teksynap Corporation
- **Location:** Richmond, VA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $56,160.0 - $101,920.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Windows, Amazon Web Services, Microsoft Azure, Cyber Security, Information Systems, Databases, E-Procurement, Information Management, Windows Servers, SAP (Applications), Software Systems, Visual Systems, Wi-Fi Technology, Data Processing, SC Clearance, Information Technology, Oracle Cloud Infrastructure
- **Published:** October 15, 2026
- **Apply:** https://www.builtincolorado.com/job/it-support-specialist/11676329?handler=ApplyRedirect

## About the Role

* Active Secret clearance
 * Six (6) years of progressive experience in the field of Information Processing:
 + Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
 + Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware
 * Must hold one of the following active certifications:
 + CCNA-Security
 + CSA+
 + GICSP
 + GSEC
 + Security+ CE
 + SSCP
 + CASP CE
 + CCNP Security
 + CISA
 + CISSP (or Associate), While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

 * US Citizenship
 * Active Secret Clearance

## Description

Provides IT support for DLA enterprise Windows environments by diagnosing incidents, installing and maintaining hardware and software, managing backups, supporting OneDrive and print/fax migrations, training users, tracking problems, analyzing trends, and applying information security policies. The role may also support SAP-based eProcurement systems and requires active Secret clearance, U.S. citizenship, relevant certifications, and six years of experience., * Diagnosing and resolving problems in response to customer reported incidents.

 * Planning and analysis of work processes, researching and reporting trends and patterns of problems.
 * Developing training materials and performing computing/information system training sessions.
 * Developing and maintaining problem tracking databases.
 * Installing, troubleshooting, and maintaining hardware and software.
 * Performing backup and recovery operations.
 * Migrate, update and sustain DLA Print and Fax solutions.
 * Consulting with users to identify needs and requirements.
 * Conducting feasibility studies and trade-off analyses.
 * Preparing business cases.
 * Discovery, migration and sustainment of DLA Microsoft OneDrive presence
 * Ensuring the rigorous application of information security/information assurance policies, principles, and practices.
 * May be required to support DLA's eProcurement system, a segment of its SAP-based enterprise resource planning system., * Location: Battle Creek, MI; Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; New Cumberland, PA; Mechanicsburg, PA; Tinker AFB, OK; Columbus, OH; Dayton, OH or Ogden, UT
 * Type of environment: Varies
 * Noise level: Low - Medium
 * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
 * Amount of Travel: Less than 10%, Provides Tier 1 and Tier 2 support for a global workforce across macOS, Windows, SaaS applications, identity systems, endpoints, and AI platforms. Manages onboarding, offboarding, access, device lifecycle, and asset inventory. Develops scripts, automations, documentation, and workflow improvements while supporting executive users, meetings, events, and remote employees. Troubleshoots workplace technologies and contributes to service quality, SLA performance, responsible AI practices, and continuous IT operations improvement.
Top Skills: 1PasswordBashClaude EnterpriseCrowdstrikeGitIrumacOSMfaMicrosoft 365Microsoft CopilotMicrosoft Entra IdMicrosoft IntuneMicrosoft TeamsOktaPowershellPythonSlackSsoWindows 11WorkatoZoom
Centene Corporation