> Markdown version of [/jobs/ext/3761925-manager-erp-application-support-distribution](https://www.wearedevelopers.com/jobs/ext/3761925-manager-erp-application-support-distribution). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Manager, ERP Application Support (Distribution)

- **Company:** Acumatica, Inc.
- **Location:** Westerville, OH, United States
- **Experience:** Experienced
- **Salary:** $120,000.0 - $135,000.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Netsuite, Systems Development Life Cycle, SAP (Applications), Software Engineering, Acumatica Cloud ERP Platform, Odoo, Information Technology
- **Published:** October 15, 2026
- **Apply:** https://www.juju.com/job/16_dec326821

## About the Role

The successful candidate will possess strong leadership, communication, coaching, prioritization, and conflict-resolution skills, along with a proven ability to drive team performance and customer satisfaction in a fast-paced environment., * Bachelor's degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field.

 * 5+ years of experience supporting, implementing, or consulting on ERP or enterprise business software solutions like Acumatica, Odoo, SAP, or NetSuite within Manufacturing, Supply Chain, or Distribution industries.
 * 3+ years of people management experience leading technical support, customer success, consulting, or related teams.
 * Strong analytical, troubleshooting, and problem-solving skills.
 * Demonstrated ability to prioritize competing demands and make sound decisions in a fast-paced environment.
 * Excellent verbal and written communication skills.
 * Proven leadership, coaching, mentoring, and conflict-resolution capabilities.
 * Ability to work effectively both independently and collaboratively across departments.

Preferred Qualifications

 * Experience with Acumatica ERP.
 * Knowledge of ERP business processes, accounting principles, and operational workflows.
 * Understanding of software development lifecycle (SDLC) and software support processes.
 * Experience working with distributed or global support organizations.
 * Positive, customer-centric attitude with a commitment to continuous improvement.

## Description

The Manager, Application Support is a member of the Acumatica Application Support organization and reports directly to the Director of Application Support. This role combines technical expertise with people leadership, dedicating approximately 30% of time to providing advanced technical support to Acumatica customers and partners, while leading a team of Support Engineers to deliver exceptional customer service and operational excellence., Team Leadership & Operations

 * Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction.
 * Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning.
 * Ensure adequate team coverage to meet incoming support demand and service-level commitments.
 * Conduct regular one-on-one meetings, performance reviews, and career development discussions with team members.
 * Identify training and development needs and ensure appropriate coaching, mentoring, and learning opportunities are available.
 * Foster a positive, collaborative, and customer-focused team culture.
 * Interview, hire, onboard, and retain high-performing support professionals.

Technical Support & Escalation Management

 * Provide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases.
 * Serve as an escalation point for challenging technical issues and ambiguous situations.
 * Drive timely and effective resolution of customer issues by coordinating with Engineering, Product Management, Documentation, and other cross-functional teams.
 * Ensure support cases are managed in accordance with established SLAs and customer satisfaction objectives.
 * Continuously develop and maintain expertise in Acumatica products and related technologies.

Process Improvement & Collaboration

 * Analyze support processes, identify improvement opportunities, and recommend operational enhancements to support leadership.
 * Monitor team performance metrics and implement actions to improve efficiency, quality, and customer outcomes.
 * Promote best practices in case management, troubleshooting, knowledge sharing, and customer communication.
 * Collaborate with leadership and cross-functional stakeholders to improve product quality and customer experience.
 * Perform additional duties and special projects as assigned.