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# Help Desk Specialist

- **Company:** OneMain
- **Location:** Evansville, IN, United States
- **Contract:** Permanent contract
- **Skills:** IBM ViaVoice, Issue Tracking Systems, Connectivity Problems
- **Published:** October 15, 2026
- **Apply:** https://jobs.onemainfinancial.com/sys/apply/job/application/21631/101950300400

## About the Role

* High School Diploma or GED.
 * Customer service mindset.
 * Aptitude for learning financial and technical skills.
 * Strong problem-solving skills with the ability to ask the right questions and gather complete information.
 * Calm, professional demeanor when working with clients under pressure.
 * Strong attention to detail and commitment to accurate documentation.
 * Ability to manage multiple tickets simultaneously while meeting service level expectations.
 * Comfortable working in a high-energy call center environment, where noise levels vary and team interaction is frequent.
 * Ability to adapt to changes in technology, processes, and business strategy as the organization evolves.

## Description

What makes a Help Desk Specialist successful at OneMain? Check out the top traits we're looking for and see if you qualify.

 * Adaptable
 * Analytical
 * Curious
 * Entrepreneurial
 * Inventive
 * Problem Solver

Culture

 * We foster an entrepreneurial spirit that's powered by a national brand - our teams are empowered to make a difference
 * We encourage teams to take ownership of initiatives in this fast-paced, innovative culture so they can drive solutions that stay ahead of customer needs
 * We prioritize teamwork and building in-person connections with each other, understanding that fostering a collaborative environment is the best way to support each other.
 * We promote avenues to allow team members to expand their professional capabilities and continuously develop skills, facilitating upward mobility and career progression

I like working at OneMain because of the opportunity it provides. You get to work with a lot of talented people, a lot of motivation to better the lives of our customers and a lot of fun technology that you get to interact with on a daily basis. I feel like I have many different options that I can take on yearly., We're looking for a detail-oriented, customer-focused Lending System and Level 1 Technical support specialists to join our business-to-business call center. In this role, you'll be the first point of contact for our team members, helping them troubleshoot issues, navigate lending/vendor platforms to help keep their operations running smoothly. You'll work within established processes to deliver an excellent customer experience. This is a fast-paced opportunity for someone who enjoys problem-solving, delivering great service, and adapting to ongoing business and technology changes.

We offer:

 * A comprehensive 10-week training program to build your technical and professional skills.
 * An established knowledgebase of articles for troubleshooting and problem solving.
 * Flexibility to build your own monthly hybrid schedule, with a mix of days, evenings, and minimum 1 Saturday per month.
 * A collaborative, supportive team environment.
 * A strong manager-to-employee feedback cycle is designed to support continuous development, skill growth, and career progression.
 * Regular 1:1s focused on coaching, not micromanagement.

In the Role

 * As a Tech Support Specialist, you will serve the first point of contact for business support via voice and chat channels.

 * Provide general assistance and Level 1 troubleshooting for our customer-facing team members using our various Lending and Servicing Platforms.
 * Perform level 1 troubleshooting for the enterprise for login issues, permissions, configuration questions, and connectivity problems.
 * Use ticketing system to document reported issues, gather relevant details (steps, screenshots, logs), and document findings clearly.
 * Work effectively in a fast-paced environment with frequent changes driven by strategy and initiative enhancements.