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# Senior Director, Technology Operations

- **Company:** ADI Global Distribution
- **Location:** Irving, TX, United States
- **Experience:** Expert
- **Salary:** $191,783.0 - $286,120.0
- **Contract:** Permanent contract
- **Skills:** Disaster Recovery, Knowledge Management
- **Published:** October 15, 2026
- **Apply:** https://dejobs.org/x/x/7DBAD13E77DD49E8B221B07CF6ED689B/job/

## About the Role

* 10+ years' experience in IT
 * 5+ years as a manager
 * Global experience
 * Strategic vendor-management skills
 * A record of service improvement

## Description

The Senior Director of Technology Operations is accountable for the reliable, resilient, and cost-effective delivery of ADI's global services and support. The role combines service management, employee support, operational resilience, and strategic partner management under one leader. This creates end-to-end accountability for service quality, employee experience, incident response, and continuous improvement.

The Senior Director will establish a globally consistent operating model, strengthen service-management disciplines, improve performance transparency, and develop managed-service partnerships that reduce cost while improving service.

Strategic Mandate

 * Improve employee technology experience
 * Strengthen operational resilience
 * Standardize global service delivery
 * Mature ITSM processes
 * Expand automation and self-service
 * Optimize strategic service partners, Technology Operations Leadership
 * Establish clear service ownership and accountability.
 * Develop the operating strategy, roadmap, and performance model.
 * Build organizational capability, leadership depth, and succession plans.

Service Delivery Excellence

 * Establish service levels, operating standards, and escalation processes.
 * Lead service desk and regional support operations.
 * Drive continual service improvement.

Reliability and Resilience

 * Ensure the availability and performance of critical technology services.
 * Lead major-incident response and executive communications.
 * Strengthen monitoring, disaster recovery, and business continuity.
 * Eliminate recurring issues through problem management and root-cause analysis.

Strategic Sourcing and Partners

 * Develop the sourcing strategy for technology operations and support.
 * Identify services to retain, automate, outsource, or co-source.
 * Establish strategic managed-service partnerships.
 * Govern partner performance, service levels, costs, and improvement plans.
 * Hold partners accountable for measurable business and service outcomes.

Employee Technology Experience

 * Own the end-to-end employee support experience.
 * Improve technology usability, reliability, and accessibility.
 * Expand self-service, knowledge management, and intelligent automation.
 * Use employee feedback and service data to prioritize improvements.

ITSM Process Governance

 * Own incident, problem, request, change, and knowledge management.
 * Establish consistent global processes and controls.
 * Maintain a common service-management platform and intake model.
 * Ensure operational readiness for new and changed technology services.

Performance and Improvement

 * Establish an outcome-based technology operations scorecard.
 * Track service performance, risks, costs, and employee satisfaction.
 * Conduct regular service, resilience, and partner reviews.
 * Use operating data to drive accountability and continuous improvement.

Measures of Success

 * Critical-service availability
 * Major-incident reduction
 * Mean time to restore
 * Repeat-incident reduction
 * Service-level attainment
 * Employee satisfaction
 * Self-service adoption
 * Managed-service performance
 * Cost savings and value realization