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# Business Systems Analyst - CRM

- **Company:** The Judge Group
- **Location:** Marlborough, MA, United States
- **Experience:** Experienced
- **Salary:** $100,000.0 - $108,000.0
- **Contract:** Contract
- **Skills:** Agile Methodology, JIRA, Microsoft Azure, Business Systems, Software Documentation, Data Hub, Data Migration, Microsoft Dynamics, Power BI, Data Streaming, Systems Integration, Microsoft Power Automate
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/de228095-cc61-45b7-882e-9a5603625f72

## About the Role

* 2-6 years of Business Analyst experience supporting CRM, Sales, Marketing, or customer-facing business functions.
 * Hands-on experience with Microsoft Dynamics 365 Sales and/or Marketing.
 * Experience supporting CPQ processes or CPQ tools.
 * Strong knowledge of Lead-to-Opportunity, Opportunity-to-Quote, Campaign Management, and Sales Pipeline Management.
 * Experience with system integrations and data flows.
 * Working knowledge of ERP and MES environments.
 * Experience working in Agile environments using Azure DevOps, Jira, or similar tools.
 * Experience leading or supporting User Acceptance Testing (UAT).
 * Strong communication, documentation, analytical, and stakeholder management skills.
 * Ability to bridge business and technical discussions effectively.
 * Self-motivated with strong attention to detail and problem-solving capabilities.
 * Comfortable working in a global, cross-functional environment.

Preferred Skills

 * Experience collaborating across multiple regions and international teams.
 * Experience supporting global CRM implementations or rollouts.
 * Knowledge of Microsoft Power Platform, including Power BI, Power Automate, and Dataverse.
 * Experience within manufacturing, engineering, ERP, or MES-driven organizations.
 * Experience supporting change management and user adoption initiatives.

## Description

The CRM Business System Analyst will support and enhance Microsoft Dynamics 365 Sales and Marketing and its integrations with ERP and MES systems. This role serves as a liaison between business stakeholders and technical teams to deliver solutions that improve sales, marketing, customer engagement, and operational processes., * Partner with stakeholders to gather, analyze, document, and validate business requirements.

 * Facilitate workshops, interviews, and business process review sessions.
 * Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.
 * Support Microsoft Dynamics 365 Sales and Marketing processes, including lead, opportunity, account, contact, and quoting functions.
 * Support integrations between CRM, ERP, MES, and related business systems.
 * Lead User Acceptance Testing (UAT) planning, execution, defect tracking, and business sign-off activities.
 * Support data migration, validation, deployment readiness, cutover activities, and post-go-live support.
 * Develop user documentation, training materials, and change management resources.