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# L2 Production Support Engineer

- **Company:** Coretek Labs
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Application Programming Interfaces (APIs), Application Performance Management, Microsoft Azure, Code Review, Databases, Learning Management Systems, Middleware, Microsoft Dynamics, Standard Sql, Software Engineering, SQL Databases, Systems Integration, Web Services, Enterprise Software Applications, Magento, Adobe, Enterprise Integration, Sitecore, Cloud Integration, Restful APIs, Dynatrace
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/42bd72de-3aec-4c9a-9e9e-b4b292f3292e

## About the Role

L2 Production Support Engineer - Senior

 * Seniority Level: Senior / L2 Production Support Engineer
 * Recommended Experience: 8+ Years in Enterprise Application Support, Systems Integration, and Major Incident Lead roles, * Bachelor's or Master's degree in CS or Software Engineering.
 * 6+ years in production application support for multi-tier enterprise systems.
 * Expert SQL and API diagnostic skills.

## Description

* Leads incident response during critical application outages, integration failures, and complex system defects.
 * Owns application stability across multi-tier digital architectures including Adobe Commerce, CMS, financial planning, and LMS platforms., * Major Incident Leadership (P1/P2): Lead emergency technical triage bridge calls during major outages across e-commerce, CMS, LMS, and CRM platforms.
 * Integration & API Architecture Diagnostics: Analyze complex integration faults across REST APIs, ESB middleware, enterprise databases, and third-party web services.
 * Engineering & Vendor Escalation: Collaborate with software engineering teams, review code hotfixes, validate deployments in non-prod/prod, and direct vendor escalation.
 * Root Cause Analysis (RCA): Conduct post-incident RCAs, publish formal corrective action reports, and design automated alerts to prevent recurring failures.
 * Technical Mentorship & Governance: Establish operational runbooks for mid-level application support engineers and enforce resolution SLAs.

Key Technical Stack & Tools:

 * Dynamics 365
 * Adobe Commerce (Magento)
 * Enterprise CMS (Sitecore)
 * Solver
 * LMS Platforms
 * Azure Integration Services
 * ADO
 * SQL
 * Application Insights / Dynatrace