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# Taylor County IT Support Tech

- **Company:** Taylor
- **Location:** Abilene, TX, United States
- **Experience:** Starter
- **Salary:** $54,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Desktop Computing, Domain Name System (DNS), Information Technology Operations, Network Troubleshooting, Networking Basics, Peripherals, Computer Equipment, Laptops, User Accounts
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/fb077944-9e77-428b-bb78-72736549b89e

## About the Role

* Knowledge of and ability to install, configure, and support Windows 11 operating systems, application software, and computer peripherals.
 * Knowledge of computer hardware with the ability to diagnose routine issues and replace standard components.
 * Basic understanding of Active Directory, Entra ID, and Exchange Online (password resets, standard user account creation, group additions).
 * Basic understanding of network troubleshooting (checking physical connections, basic IP/DNS troubleshooting).
 * Strong customer service and communication skills, specifically the ability to translate technical steps for non-technical users.
 * Ability to maintain strict confidentiality., * Graduation from High School or GED.
 * 1-2 years of professional IT support experience, or a combination of related technical education and experience.
 * Must possess a valid Texas Driver's License and pass a criminal background check.

## Description

Under the direct supervision of the IT Operations Manager, with general oversight by the IT Director, this position supports the day-to-day operations of the IT Department. Provides primary technical support to County staff, focusing on first-level troubleshooting, hardware deployments, and user assistance. Performs routine maintenance of County computers and other duties as required., * Serves as the first point of contact for help desk requests, providing support via phone, remote tools, or in person.

 * Images, deploys, and physically installs desktop computers, laptops, printers, and other equipment.
 * Troubleshoots hardware, software, and basic network connectivity issues.
 * Creates and manages user accounts in Active Directory and Microsoft 365.
 * Assists with setup and support of email accounts and related services.
 * Travels to various County offices to provide onsite support as needed., * Work is primarily performed indoors with occasional outdoor exposure.
 * Travel within the county to various County offices is required.
 * Occasional evening or weekend work hours may be required.
 * Requires ability to sit, stand, walk, climb, stoop, bend, crouch, crawl, and reach.
 * Requires ability to lift and carry up to 50 pounds.