> Markdown version of [/jobs/ext/3762413-network-field-technician](https://www.wearedevelopers.com/jobs/ext/3762413-network-field-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Field Technician - **Company:** Acuative Corporation - **Location:** Buffalo, NY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, BIOS, Computer Engineering, Linux, Firmware, Enterprise Software Applications, Software Troubleshooting, Information Technology, Hardware Infrastructure - **Published:** October 15, 2026 - **Apply:** https://www.dice.com/job-detail/bf514f0a-9a9c-44f0-a3a0-75fe2dea1344 ## About the Role The successful candidates will have strong hands-on experience with x86 server hardware, diagnostics, break/fix services, and enterprise customer support. Experience with Supermicro, Dell, HPE, EMC, and similar enterprise systems is highly desirable., 5+ years of experience servicing complex x86 server systems and components. - Strong hands-on experience with enterprise server hardware and components. - Experience with Supermicro, Dell, HPE/HP, EMC, or comparable enterprise platforms. - Strong hardware diagnostics and troubleshooting skills. - Proven break/fix and on-site customer service experience. - Solid understanding of how BIOS, firmware, drivers, operating systems, and application loads can contribute to system issues. - Ability to troubleshoot complex hardware and system-level problems. - Strong technical communication skills with the ability to lead investigations involving engineers from multiple disciplines. - Ability to work independently and take ownership of customer issues. - Strong written and verbal communication skills. - Excellent time management, organizational, and project management skills. - Ability to work effectively in a high-pressure, fast-paced, and constantly changing environment. - Strong problem-solving and analytical skills. - Proactive and solution-oriented approach. - Ability to develop action plans, execute them, and provide appropriate follow-up. - Full professional proficiency in English, both written and spoken. - Must be punctual, reliable, and detail-oriented. - Willingness and ability to travel 75% or more. Preferred Education : Bachelor's degree in one of the following : - Computer Science - Computer Engineering - Electrical Engineering Acceptable alternatives: - Associate degree in Electrical Technology, Electronics, or a related technical field. - Equivalent military technical experience may also be considered. Preferred / Additional Skills : - Experience supporting large enterprise environments. - Experience with Windows and Linux operating systems. - Linux troubleshooting experience. - Relevant Windows/Linux certifications. - Experience producing service reports, operational metrics, and technical documentation. - Experience providing technical training to customers or service engineers. - Strong understanding of enterprise server architectures and infrastructure. ## Description We are seeking experienced Network Field Service Technician to provide on-site and remote technical support for complex enterprise server environments., The Field Service Engineer will take ownership of assigned customer environments, troubleshoot complex technical issues, coordinate escalations, and ensure a high level of customer satisfaction., Provide on-site and remote troubleshooting and technical support for complex Supermicro and enterprise server equipment. - Diagnose and resolve hardware, BIOS, driver, operating system, and application-related issues. - Perform break/fix services, preventive maintenance, repairs, and parts replacement. - Manage repair and parts cycles to ensure issues are resolved within required service levels. - Take ownership of escalated technical issues and ensure timely and professional resolution. - Provide second-line technical support to resellers and distributors. - Maintain a high level of knowledge of enterprise server solutions, hardware, and technologies. - Work closely with the Technical Account Manager, Service Manager, and Product Manager to develop and improve service programs. - Perform fault triage, technical investigations, root-cause analysis, and problem resolution. - Create and contribute to technical documentation, troubleshooting guides, and training materials. - Conduct tests and simulations at company facilities to support troubleshooting and problem resolution. - Travel to customer sites to resolve technical issues and provide technical training. - Train and mentor new Field Service Engineers. - Work under the direction of the Technical Account Manager while maintaining ownership of assigned customers. - Operate independently in the field and demonstrate strong decision-making and problem-solving skills. - Manage and de-escalate challenging customer situations professionally. - Determine technical requirements and root causes by working directly with customers and internal engineering teams. - Research and evaluate alternative solutions and escalate unresolved issues appropriately. - Prepare meaningful service reports, metrics, and technical documentation where required. - Manage time effectively and prioritize activities according to customer and business requirements. - Participate in multiple projects and technical activities simultaneously. - Work flexible hours, shifts, weekends, and holidays when required. - Maintain professional communication and strong customer relationships.