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# Desktop Support Technician

- **Company:** IntelliPro Group Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $70,762.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Computing Platforms, Systems Engineering, Chrome OS, Software as a Service, Issue Tracking Systems, Information Technology Operations, Okta, Slack
- **Published:** October 15, 2026
- **Apply:** https://www.thejobnetwork.com/job/9e44b1a5-eeab-4fc5-b185-aed7874b3816/desktop-support-technician

## About the Role

* You have 2-3 years of experience with helpdesk support and customer service
 * You have a strong understanding of macOS, Windows, and ChromeOS operating systems
 * You have a good understanding of AV systems (including Zoom and Hangouts)
 * You have a friendly personality and love to teach others
 * You are great at communicating with all types of people and personalities, * You have at least 2 years of experience with helpdesk support and customer service
 * You are familiar with macOS, Windows, and ChromeOS operating systems
 * You are inclined to Google things you don't know before asking someone
 * You love technology and delivering great customer service

## Description

* We are currently seeking an IT Support Specialist (Contractor) for our IT Team!
 * This position is an in-office flex role supporting the San Francisco office and remote support.
 * This role will be responsible for providing stellar IT Support to our employees across our environment and office!
 * This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

About The Team:

 * The IT Operations and Services team consists of IT Support, IT AV, IT Logistics, and IT Executive Support.
 * Together we ensure that the Support experience across company is at the highest level.
 * From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base.

Position Responsibilities:

 * Provide IT Support to employees via in-office and remote support through our ticketing system
 * Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.
 * Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
 * Coordinating with our IT Logistics team to maintain in-office inventory accuracy.
 * Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
 * Troubleshoot and Support macOS, ChromeOS, and Windows
 * Become familiar with all aspects of our IT environment to help support, maintain, and scale it
 * Assist in keeping our knowledge base and documentation up-to-date