> Markdown version of [/jobs/ext/3762577-technical-architect-ii](https://www.wearedevelopers.com/jobs/ext/3762577-technical-architect-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Architect II

- **Company:** Architect Technologies, Inc.
- **Location:** United States (Remote available)
- **Salary:** $110,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Databases, Identity and Access Management, Network Configuration and Change Management, OAuth, Performance Tuning, Security Assertion Markup Language (SAML), Software Deployment, Software Engineering, Systems Integration, Software Application Programming, Network Server
- **Published:** October 15, 2026
- **Apply:** https://startup.jobs/technical-architect-ii-walkme-10454621

## About the Role

* Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities.
 * Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time.
 * Ability to solve open-ended problems in unstructured environments.
 * Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources.
 * Experience building applications with JavaScript and APIs.
 * Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth.
 * 4-year degree with a technology focus in IT, software development, or a STEM-related field or equivalent experience.
 * Experience in the Digital Adoption space is preferred.

## Description

* Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
 * Provide expert guidance on software deployment best practices to optimize system performance and reliability.
 * Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
 * Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
 * Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of WalkMe.
 * Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
 * Act as a liaison and focal point between customers, WalkMe's Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
 * Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.