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# Help Desk Technician

- **Company:** Robert Half
- **Location:** Fort Lauderdale, FL, United States
- **Contract:** Temporary contract
- **Skills:** Active Directory, Microsoft Outlook, Identity and Access Management, Issue Tracking Systems, Microsoft Office, Microsoft Software, Software Engineering, Zendesk, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3448865800&tx=HT767THZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Experience in a Help Desk, Desktop Support, or Technical Support role.
 * Hands-on experience with Active Directory and Office 365.
 * Experience with PC imaging and deployment processes.
 * Familiarity with ticketing systems such as ServiceNow, Zendesk, or similar platforms. Ticketing systems are noted as valuable specialized skills, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are seeking a reliable and customer-focused Help Desk Technician to join our team. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and ensure timely resolution of IT service requests., * Provide day-to-day help desk support for desktop, laptop, and user account issues.

 * Support and administer Active Directory, including user account creation, password resets, and access management.
 * Assist with Office 365 support, including Outlook, Teams, and other Microsoft applications.
 * Perform PC imaging, setup, deployment, and refreshes for new and existing employees.
 * Manage and update incidents and requests through the ticketing system, ensuring accurate documentation and timely follow-up.
 * Troubleshoot hardware, software, printer, and connectivity issues.
 * Escalate more complex technical problems to senior IT staff when needed.
 * Provide excellent customer service and clear communication to end users.