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# Windows 10/11 Deskside-Shadowing-Cedar Rapids IA

- **Company:** TEKSYSTEMS INC.
- **Location:** Cedar Rapids, IA, United States
- **Experience:** Starter
- **Salary:** $35,360.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, IMac, Apple IOS, Microsoft Outlook, System Configuration, Desktop Computing, Microsoft Office, Microsoft PowerPoint, VPN Clients, Break Fix
- **Published:** October 15, 2026
- **Apply:** https://www.customerservicejobs.com/job.asp?id=3448907793&tx=KL3737FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Effective interpersonal skills, articulate in order to interface with client staff.
 * Able to work in a team and independently, demonstrating problem solving skills.
 * Experience imaging and configuring systems PC systems.
 * Common Hardware break fix, software installation skills
 * Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.
 * Experience with Windows 10 OS support
 * Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
 * Experience with end Help Desk ticketing systems.
 * Supports mobile devices (Android/IOS)

Top Skills Details

Windows, Office 365, Desktop

Additional Skills & Qualifications

Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Provide Workstation Hardware and Windows 10/11 Software Break Fix support

IMAC PC Install, Moves, Adds and Changes

Image in support of break fix support

Asset Recovery

Asset tagging

Asset Disposal in accordance with Customer processes and procedures

Installation of user requested Customer approved software outside the scope of the installed base image

Printer Support

Client Center (Tech Bar) Support

IT Service Management Updates

Direct end users to mobile device return drop boxes

Package mobile devices and prepare for shipping to disposal vendor

Other Client Support needed to maintain Workstation operations and customer satisfaction