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# Senior IT Support Engineer

- **Company:** STAFIDE
- **Location:** Amsterdam, Netherlands
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Microsoft Outlook, Configuration Management Databases, Collaborative Software, Desktop Computing, Virtual Private Networks (VPN), Mobile Application Software, Local Area Networks, Networking Basics, Office Suite, TCP/IP, User Environment Management, Wi-Fi Technology, Office365, Tablet Computers, Peripherals, Microsoft InTune, Laptops, Servicenow
- **Published:** October 16, 2026
- **Apply:** https://www.adzuna.nl/details/5929285960

## About the Role

* 8-10 years of professional experience in onsite IT support, desktop support, or end-user computing.
 * Strong knowledge of Windows 10/11 operating systems and hardware troubleshooting.
 * Hands-on experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
 * Experience supporting Apple iOS devices and Android smartphones and tablets.
 * Knowledge of Microsoft Intune, mobile device management (MDM), and device enrollment.
 * Experience supporting Microsoft Teams Rooms and video conferencing technologies.
 * Understanding of networking fundamentals, including LAN, Wi-Fi, TCP/IP, and VPN.
 * Familiarity with ServiceNow or similar IT service management and ticketing platforms.
 * Knowledge of IT asset lifecycle management and CMDB maintenance.

## Description

* Provide onsite and remote technical support for Windows laptops, desktops, peripherals, and end-user devices.
 * Troubleshoot hardware, software, operating system, and application-related issues.
 * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
 * Install, configure, replace, and upgrade devices while managing IT assets throughout their lifecycle.
 * Support Apple iPhones, iPads, Android smartphones, and tablets.
 * Configure email, VPN, Teams, and mobile applications, including device enrollment through Microsoft Intune or other MDM solutions.
 * Support Microsoft Teams Rooms, video conferencing systems, and meeting room equipment.
 * Perform pre-meeting checks and provide executive meeting support when required.
 * Coordinate with AV vendors and provide onsite technical support to infrastructure, network, security, server, and workplace teams.
 * Perform cable patching, equipment installation, device replacement, and connectivity validation.
 * Manage incidents and service requests through ServiceNow or equivalent ITSM tools, ensuring SLA compliance and timely resolution.
 * Maintain accurate IT asset inventories and CMDB records while supporting site audits and technology refresh projects., * Diagnose and resolve complex end-user hardware, software, and connectivity issues.
 * Deliver efficient onsite support while maintaining service quality and SLA commitments.
 * Configure and troubleshoot laptops, mobile devices, collaboration tools, and meeting room systems.
 * Coordinate with infrastructure teams, network engineers, security teams, and external vendors.
 * Manage incidents, service requests, and technical escalations through ITSM tools.
 * Maintain accurate technical documentation, asset records, and configuration data.
 * Support technology refreshes, site audits, and operational improvement initiatives.
 * Communicate effectively with end users and provide reliable technical assistance.

What We Bring to the Table:

 * An opportunity to support enterprise IT infrastructure and end-user computing environments.
 * Exposure to Microsoft 365, Intune, ServiceNow, and modern workplace technologies.
 * Opportunities to collaborate with infrastructure, networking, security, and workplace technology teams.