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# Implementation Manager

- **Company:** Papaya Global
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £44,303.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Software as a Service, System Configuration, Data Migration, Human Resources Information System (HRIS), Microsoft Copilot, Salesforce.Com, Systems Integration, Enterprise Software Applications, Application Enhancement Tool, Generative AI, Claude, Google Gemini, GPT
- **Published:** October 16, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5930284246

## About the Role

* Bachelor's degree or equivalent professional experience.
 * 4+ years of experience in SaaS implementation, onboarding, consulting, project management, customer success, or similar client-facing roles.
 * 3+ years of experience within payroll, global payroll, EOR, HR technology, or workforce management environments.
 * Proven experience managing complex implementation projects from discovery through go-live.
 * Strong understanding of payroll operations, onboarding processes, compliance requirements, and workforce management solutions.
 * Experience working with HRIS, payroll, ERP, or workforce management platforms.
 * Excellent project management, stakeholder management, and communication skills.
 * Strong analytical and problem-solving capabilities.
 * Demonstrated ability to leverage AI tools to improve productivity, project execution, documentation, data analysis, and operational efficiency.
 * Comfortable working cross-functionally in a fast-paced, global environment.

Nice to Have

 * Experience with Salesforce or Salesforce-based applications.
 * Experience with integrations, APIs, and enterprise software ecosystems.
 * Experience supporting multinational organizations and global workforce solutions.
 * Familiarity with Generative AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot.

## Description

* Lead end-to-end onboarding and implementation projects for Global Payroll, Employer of Record (EOR), and workforce management solutions.
 * Act as the primary point of contact throughout the implementation lifecycle, ensuring a smooth and successful client experience.
 * Conduct discovery sessions to understand client payroll, HR, compliance, operational, and business requirements.
 * Develop and manage implementation plans, timelines, milestones, and deliverables while ensuring projects are delivered on time and within scope.
 * Guide clients through platform configuration, data migration, testing, payroll validation, go-live readiness, and post-launch stabilization.
 * Collaborate closely with Payroll Operations, Product, Engineering, Customer Success, and Account Management teams to ensure successful delivery and seamless handover.
 * Support integrations between payroll, HRIS, ERP, and other third-party systems.
 * Identify project risks, dependencies, and operational challenges, implementing mitigation plans when needed.
 * Leverage AI-powered tools and workflows to improve implementation efficiency, documentation quality, project delivery, and client outcomes.
 * Contribute to the continuous improvement of implementation methodologies, playbooks, and best practices., * Ensuring payroll, HR, and EOR processes are configured accurately and compliantly.
 * Building trusted relationships with clients and internal stakeholders.
 * Driving operational excellence through scalable processes, automation, and AI-enabled workflows.
 * Achieving high levels of client satisfaction and successful transitions into ongoing service delivery.