> Markdown version of [/jobs/ext/3765235-helpdesk-operator](https://www.wearedevelopers.com/jobs/ext/3765235-helpdesk-operator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Operator

- **Company:** Sodexo
- **Location:** Aberdeen, UK
- **Salary:** £28,350.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Data Logging
- **Published:** October 16, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ad0f438b0af0cb429a41c91/apply

## About the Role

* Strong IT skills, particularly Microsoft Office (Outlook, Word, Excel, PowerPoint)

 * Experience in a helpdesk, customer service, or administrative role preferred

 * Confident communicator with good telephone manner

 * Ability to follow structured procedures and work within defined processes

 * Strong attention to detail and accuracy in data entry and system updates

 * Ability to prioritise workload and escalate issues appropriately

 * Team player with a proactive and customer-focused approach

Systems Used: MS Teams, Wando System, Condeco Room Booking System, Microsoft Office Suite, Event Approval Tools

## Description

Silver Fin Building in Aberdeen. This role is central to delivering an efficient and responsive helpdesk service, supporting both hard and soft services across the site through telephone, email, and front-facing communication channels.

The successful candidate will be responsible for handling incoming calls via MS Teams, logging and allocating requests, and ensuring all client and stakeholder queries are dealt with accurately and in a timely manner. You will play a key role in maintaining service quality, supporting operational teams, and ensuring effective communication across the site.

What you'll do:

 * Handle incoming calls, emails, and front desk queries via MS Teams and other systems

 * Log, assign, and track helpdesk requests for hard services, soft services, HSE, and business-critical issues

 * Respond to routine client, staff, and supplier enquiries in a professional manner

 * Maintain accurate records and update systems in line with procedures

 * Support meeting room and event bookings using Condeco and related systems

 * Provide administrative support including stationery ordering, reporting, and Microsoft Forms

 * Monitor and progress tasks, carrying out proactive follow-ups and escalation where required

 * Ensure all work is completed in line with agreed processes, SLAs, and escalation procedures

 * Support delivery of health & safety policies and site compliance standards

 * Maintain high levels of customer service across all interactions