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# Help Desk Administrator

- **Company:** Reed
- **Location:** Epsom, UK
- **Salary:** £33,280.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Microsoft Office, Data Logging
- **Published:** October 16, 2026
- **Apply:** https://www.reed.co.uk/jobs/help-desk-administrator/57463179

## About the Role

* Previous experience within a helpdesk, service desk, customer service or coordination role.
 * Strong administrative and organisational skills.
 * Excellent communication skills, both written and verbal.
 * Confident using Microsoft Office, including Outlook, Word and Excel.
 * Ability to prioritise workloads and work under pressure.
 * High level of attention to detail and accuracy.
 * Professional, reliable and customer-focused approach.

## Description

We are currently seeking a proactive and organised Helpdesk Coordinator to join a busy and friendly team based in Epsom on a 2-month temporary contract. This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced environment and acting as a key point of contact for customers and engineers., * Managing incoming helpdesk enquiries via phone, email and online portals.

 * Logging and allocating service requests accurately onto the internal system.
 * Scheduling engineers and coordinating appointments.
 * Monitoring job progress and ensuring service level agreements (SLAs) are met.
 * Liaising with customers, contractors and internal teams to provide updates.
 * Raising purchase orders and processing relevant documentation.
 * Maintaining accurate records and updating databases.
 * Escalating urgent issues where necessary and ensuring timely resolution.
 * Producing reports and supporting the wider operations team with administrative tasks.