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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ICT Technical Analyst - **Company:** Maldon District Council - **Location:** Maldon, UK - **Salary:** £43,331.0 - £48,826.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Cyber Security, Microsoft Office, Microsoft Software, Microsoft PowerPoint, Information Technology - **Published:** October 16, 2026 - **Apply:** https://www.jobs.service.gov.uk/jobs/6ad0f7af9ff50b2fdd7afc2c/apply ## About the Role * Educated to A level standard, NVQ Level 3 or equivalent, or demonstrable relevant experience in an IT, digital or project support role * Relevant experience in supporting IT projects, systems implementation, applications or infrastructure within a customer-focused environment * Relevant vocational qualification or certification in IT, digital technologies or project support, or a willingness to work towards one * Evidence of continuous professional development or a commitment to ongoing learning in IT systems, digital services or project delivery methodologies * Good working knowledge of IT project delivery principles and ICT support from end to end. * Understanding of ICT applications, systems and infrastructure within a local authority or similar complex organisation. * Working knowledge of ICT governance, standards, policies and procedures, including information security and data protection. * Knowledge of basic project management approaches, tools and documentation * Understanding of testing, implementation and transition of ICT solutions into operational support. * Knowledge of good customer service practice and supporting stakeholders with differing levels of technical knowledge. * Awareness of continuous improvement and the importance of learning from project delivery experience. * Experience of supporting ICT and digital projects within a complex organisation. * Experience of working on system implementations, upgrades or infrastructure-related activities. * Experience of coordinating tasks, actions or workstreams and supporting delivery against agreed plans and timescales. * Experience of working with internal stakeholders, ICT colleagues and external suppliers to support project delivery. * Experience of supporting testing, deployment or transition of ICT solutions into live environments. * Experience of maintaining accurate project records, documentation and progress updates. * Experience of working to deadlines and managing competing priorities within a project or support environment. * Ability to organise and coordinate project tasks, actions and information across multiple workstreams. * Ability to communicate clearly and professionally with technical and non-technical stakeholders. * Strong organisational skills to manage documentation, plans and records accurately * Ability to analyse issues, identify appropriate actions and escalate risks or problems when required. * Ability to work collaboratively within an IT team and with service areas to support project delivery. * Confident using technology and Microsoft applications (e.g. Office 365, Word, Excel, PowerPoint) and project or service management tools. * Ability to manage own workload effectively, balancing multiple tasks and deadlines. * Ability to remain professional, flexible and solution-focused in a changing project environment. ## Description Maldon District Council is working in partnership with Essex Shared Services to support the role of ICT Technical Analyst, a full-time position offering hybrid working with an expectation of attending the office 2 days per week., * To provide specialist technical support for the delivery of ICT and digital projects and Business as usual working with colleagues, suppliers and stakeholders to support successful outcomes. * Ensure compliance with council policies, standards, governance arrangements and relevant legislation in the delivery of ICT projects. * To enable the effective delivery of ICT systems, infrastructure and application changes that support service delivery and organisational priorities. * Support the planning, coordination and delivery of ICT projects and workstreams, ensuring activities are tracked and progressed appropriately. * Ensure that project-related enquiries, issues and actions are recorded, managed and resolved in line with agreed processes and timescales. * Effectively manage allocated ICT project tasks and small-scale projects, escalating risks and issues as appropriate. * Support the implementation of new systems, upgrades and infrastructure changes, working across applications and technical environments. * Be a role model for the service, demonstrating authenticity, integrity, resilience and compassion and focusing on communication, personal development and wellbeing. Accountabilities - Service Delivery: * Support the delivery of ICT and digital projects by coordinating tasks, resources and activities across applications and infrastructure workstreams. * Contribute to project planning, scheduling and progress tracking, ensuring actions, risks and issues are identified and managed appropriately. * Provide specialist input to ICT projects, supporting the implementation of new systems, system upgrades and infrastructure changes. * Liaise with internal services, ICT colleagues and external suppliers to support effective project delivery and communication. * Support testing, rollout and transition of ICT solutions into business-as-usual support, including documentation and handover. * Maintain accurate project documentation, records and updates in line with agreed project and governance processes. * Identify opportunities to improve project delivery processes, tools or ways of working and contribute to continuous improvement. * Work collaboratively within the ICT service to ensure projects align with technical standards, security requirements and council policies.