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# 2nd Line IT Support Engineer

- **Company:** Adria Solutions ltd
- **Location:** Manchester, UK
- **Salary:** £30,000.0 - £38,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Network Architecture, Backup and Restore, Computer Network Technologies, Firewalls (Computer Science), Juniper, Microsoft InTune, Deployment Automation, Veeam, Vmware
- **Published:** October 16, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5928847789

## About the Role

* Proven 2nd Line technical competence.
 * Demonstrable hands-on experience in Microsoft 365 administration.
 * Demonstrable hands-on experience in Exchange Online.
 * Demonstrable hands-on experience in Entra ID / Active Directory.
 * Demonstrable hands-on experience in Intune and device management.
 * Demonstrable hands-on experience in Windows infrastructure and desktop support.
 * Demonstrable hands-on experience in VMware / VDI environments.
 * Demonstrable hands-on experience in networking and troubleshooting.
 * Demonstrable hands-on experience in firewall and switch administration.
 * Demonstrable hands-on experience in backup technologies.
 * Demonstrable hands-on experience in infrastructure troubleshooting and problem management.
 * Excellent written and verbal communication.
 * Strong customer service skills.
 * A stable and explainable employment history.
 * Experience working within structured processes.
 * A strong information-security mindset.
 * The ability to work within controlled change processes.
 * A genuine approach to diagnosing and resolving technical problems.
 * ITIL knowledge or certification is desirable.
 * Familiarity with ISO 27001 is desirable.
 * Previous experience working within a regulated environment is desirable.
 * Strong understanding of incident, problem and change management is desirable.

## Description

* Act as the primary technical escalation point for 1st Line IT Support.
 * Diagnose and resolve complex 2nd Line infrastructure and end-user issues.
 * Support and administer Microsoft 365 and Exchange Online.
 * Provide VMware VDI support across a branch estate supporting approximately 240 users.
 * Support and manage network infrastructure, including firewalls and switches.
 * Work with Palo Alto perimeter security and Juniper networking technologies.
 * Support the wider Microsoft-first infrastructure environment.
 * Work with technologies including Intune, Autopilot, Entra ID and NinjaOne.
 * Support backup and infrastructure technologies, including Veeam.
 * Investigate recurring issues and identify root causes rather than relying on temporary fixes.
 * Work alongside the existing 2nd Line Technician to provide effective technical support.
 * Participate in infrastructure projects and technology improvements.
 * Work within formal change-control processes.
 * Maintain accurate technical documentation.
 * Support the ongoing IT transformation programme.
 * Ensure solutions are implemented securely and in line with organisational policies.
 * Support non-technical users with a calm, patient and professional approach.
 * Explain complex technical issues clearly.
 * Take ownership of issues and resolve them properly to prevent recurrence.

Technologies:

 * Active Directory
 * Firewall
 * Support
 * ITIL
 * Microsoft 365
 * Network
 * Security
 * VMware
 * Veeam
 * Windows
 * Office 365