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# World Operations CRM Transformation Project Manager H/F

- **Company:** Groupe Servier
- **Location:** Suresnes, France
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Information Systems, Global Positioning Systems (GPS), Microsoft Office, Salesforce.Com
- **Published:** October 16, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/84459249.html

## About the Role

University degree or equivalent., Fluent in oral and written English.

 - Excellent project management, communication and presentations skills.
 - Ability to influence senior stakeholders across different departments (GPS, GMPA, DDSI).
 - Strong functional leadership skills to drive results in a matrix organization.
 - Strategic & Innovation thinking to align the CRM roadmap with the Group's long-term goals.
 - Ability to adopt and embrace both global and affiliate mindset.
 - Strong analytical and problem-solving skills.
 - Artificial Intelligence.
 - Digital Transformation.
 - Competitive Intelligence., 10+ years in Pharma or medical device industry.
 - Strong understanding of Pharmaceutical commercial and medical processes (Sales Force Effectiveness, Marketing, Medical Affairs, Omni-Channel Marketing) and its digital ecosystems and regulation.
 - Experience in Business Process Mapping and Harmonization.
 - Previous experience in global CRM migration within the pharmaceutical industry would be highly valued., Professional, organised approach to all aspects of job.
 - Ability to network and work cross-functionally.
 - Ability to work without supervision.
 - Team player., Management d'équipe

## Description

Leadership & Management

 - Management of the migration toward new CRM system (not defined yet) across all the affiliates of the group, promoting harmonization, in collaboration with GTPO (Group Transformation & Programs Office), GPS (Global Product Strategy), GMPA (Global Medical & Patient Affairs), US, R&D and DDSI (Digital, Data, and Information Systems) teams.
 - Lead on behalf of World Operations, the end-to-end CRM transformation and migration project, from the initial scoping and vendor selection phase to global deployment and hyper-care.
 - Develop and oversee the World Operations change management strategy, including communication plans and training programs to ensure high user adoption in all affiliates.
 - Contribute to the functional evaluation of potential CRM providers and collaborate with external integrators during the implementation/deployment phases., Act as the primary point of contact between GTPO, GPS, GMPA, and DDSI to align business requirements with technical feasibility.
 - Coordinate cross-functional workstreams without direct hierarchical authority, ensuring milestones are met on time and within budget.
 - Contribute to (among other) LPR (lean portfolio review), Omnichannel cross functional team, steering/working committees of transverse IT solutions impacting affiliates, ensuring coherence of our ecosystem.

Systems and Data

 - Ensure coherence of CRM evolution within the global ecosystem, supporting the strategic and compliance requirements of all departments (including legal, regulatory, compliance, data protection).
 - Evaluate how emerging AI and digital know-how can be integrated into the new CRM architecture to enhance data-driven decision-making and field force efficiency.

Results and Improvment

 - Conduct a comprehensive audit of current CRM modules across all affiliates to map existing functionalities, usage patterns, and local specificities.
 - Perform a detailed gap analysis to identify missing functionalities and critical business needs that the current system fails to address.
 - Ensure that the scoping and selection process systematically incorporates the latest digital trends and AI capabilities (e.g., predictive analytics, automated content tagging, or AI-driven next-best-action) to future-proof the new solution.
 - Define and implement standardized core business processes across all affiliates to ensure a unified "Servier Way" of managing customer relationships.

General

 - Promote World Operations Excellence to stakeholders within subsidiaries and across global departments.
 - Assist with any ad hoc projects as deemed by Head or World Operations Excellence Director.