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# IT Manager

- **Company:** CFS, Inc.
- **Location:** Highland Park, IL, United States
- **Experience:** Expert
- **Salary:** $85,000.0 - $99,000.0
- **Contract:** Permanent contract
- **Skills:** IT Management, Information Technology Operations, Cisco
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=67e1e08a350726a0

## About the Role

* 7+ years of experience in IT operations, service delivery, or IT management.
 * Proven project management experience leading cross-functional technology initiatives.
 * Strong experience managing MSPs and external technology vendors.
 * Prior experience supervising, mentoring, and developing help desk or IT support teams.
 * Manage and oversee the organizations Microsoft and Cisco environment
 * Knowledge of IT service management (ITSM), service desk operations, and support best practices.
 * Strong communication, organizational, and stakeholder management skills.

## Description

This role is responsible for driving operational excellence, improving service delivery, and ensuring a high-quality end-user support experience. The position will also provide leadership and mentorship to the internal help desk team, oversee day-to-day support operations, and partner with leadership on technology initiatives that align with business objectives., * Serve as the primary liaison with the MSP, managing service levels, escalations, performance metrics, and vendor accountability.

 * Lead technology projects from planning through execution, including budgeting, scheduling, stakeholder communication, and vendor coordination.
 * Manage, mentor, and develop help desk staff, providing coaching, performance management, and career development support.
 * Oversee help desk operations and service delivery processes, ensuring timely issue resolution and continuous improvement.
 * Collaborate with business leaders and external vendors to identify technology needs and implement solutions that enhance operational efficiency.
 * Assist with IT budgeting, resource planning, technology roadmaps, and operational policies.