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# Patient Service Front Desk Coordinator

- **Company:** Freshworks Inc
- **Location:** Chicago, IL, United States
- **Salary:** $43,680.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Dentrix, Health Information Management, Microsoft Office, Electronic Medical Records
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=58a378d8133e386b

## About the Role

* Strong knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and health information management practices
 * Proficiency with EMR systems such for documentation review and record keeping
 * Excellent computer skills including Microsoft Office Suite (Word, Excel), typing (including 10-key), and familiarity with multi-line phone systems
 * Experience in medical/dental billing, insurance verification, and understanding policies
 * Prior clinic or dental office experience with front desk responsibilities including appointment scheduling and patient intake
 * Knowledge of HIPAA compliance standards to ensure patient confidentiality at all times
 * Strong customer service skills combined with professional phone etiquette and effective communication abilities

Join us to be part of a dedicated healthcare team committed to delivering compassionate care while supporting your professional growth. We value your expertise in medical administrative support and look forward to welcoming a proactive individual who thrives in a fast-paced clinic environment!

*Must have 2 years of experience*, * Dental receptionist: 1 year (Required)

## Description

* Greet patients and visitors warmly, providing outstanding customer service while managing multi-line phone systems with professionalism and courtesy
 * Answering calls, emails and text messages
 * Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes using EMR (Electronic Medical Records) systems such as Dentrix Ascend
 * Presenting treatment plans
 * Maintaining ledgers and collecting payments
 * Schedule patient appointments efficiently using medical scheduling software, ensuring optimal clinic flow and patient satisfaction
 * Collect and review patient documentation, including intake forms, medical history, and consent forms to ensure accuracy and completeness
 * Maintain accurate medical records by filing documents properly in electronic health record (EHR) systems and ensuring compliance with HIPAA regulations
 * Assist with billing procedures by understanding medical coding (CPT, ICD-9/10), medical collection processes to support accurate documentation review and billing accuracy
 * Support clinic operations by managing office supplies, filing paperwork, updating patient information in office management systems like Dentrix Ascend, and performing clerical tasks such as typing reports and data entry