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# IT Support Technician

- **Company:** Premier Truck Rental
- **Location:** Fort Worth, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Software Engineering, TCP/IP, Peripherals, Information Technology, Laptops, Hardware Infrastructure, Servicenow, ManageEngine, User Accounts
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/16_b2ed5684

## About the Role

* Associate degree or higher in Information Technology, Computer Science, or related field preferred or equivalent experience.
 * 1-3 years of experience in a technical support or help desk role.
 * Previous experience with ticketing systems (i.e., ServiceNow, Fresh Service, or ManageEngine)
 * Ability to work independently, manage time effectively, and prioritize tasks.
 * Strong understanding of computer systems, mobile devices, and other tech products.
 * Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes.
 * Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP).
 * Excellent communication and customer service skills.
 * Strong problem-solving skills and attention to detail.

NICE TO HAVE

 * CompTIA A+, Network+, or equivalent certifications.

## Description

The IT Support Technician will be responsible for providing technical assistance with computer systems, hardware, software, and network issues. This role requires a strong problem-solving mindset and excellent communication skills to assist users both remotely and on-site. The ideal candidate is passionate about technology and eager to help others navigate technical challenges., * Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person.

 * Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
 * Install, configure, and upgrade software and hardware components as needed.
 * Perform troubleshooting to identify network and connectivity issues, escalating when necessary.
 * Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities.
 * Guide users on best practices for IT system usage and security.
 * Set up and configure new user accounts, hardware, and software as per company standards.
 * Support the IT team in maintaining, analyzing, and improving internal systems.
 * Stay up to date with industry developments and recommend upgrades or improvements.
 * Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently.