> Markdown version of [/jobs/ext/3767277-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3767277-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Nihon Kohden - **Location:** United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Embedded Operating Systems, Network Connections, TCP/IP, Virtual Local Area Networks, Network Storage, Information Technology - **Published:** October 16, 2026 - **Apply:** https://www.builtincolorado.com/job/technical-support-engineer/11706509?handler=ApplyRedirect ## About the Role The successful candidate combines strong biomedical equipment knowledge with Windows operating system and IT networking expertise to support networked medical devices, software configuration, and system integration. This role requires strong customer communication skills and the ability to resolve complex technical issues efficiently while maintaining compliance with applicable healthcare regulations and quality standards., * Bachelor's degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology or related discipline; relevant education and experience accepted in lieu of degree * Relevant certifications such as CBET, R. EEG T., or CompTIA A+, or equivalent knowledge preferred * 2+ years of experience in customer service-related roles * Strong knowledge of Microsoft Windows operating systems * Technical support experience preferred * Experience using or supporting biomedical equipment, medical devices, or complex technical systems preferred. * Experience working in hospital IT environments preferred * Level and compensation depend on location, experience, education and skills Competencies Required * Demonstrates a customer-focused approach and a commitment to timely, effective issue resolution. * Applies technical troubleshooting and root cause analysis to identify and resolve problems. * Explains complex technical concepts clearly to non-technical users. * Manages time and prioritizes competing demands in high-urgency environments. * Takes initiative and demonstrates ownership of support tickets through resolution. * Builds effective cross-functional relationships with engineering, quality, and service teams. * Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English * Able to work effectively both independently and in a collaborative team environment, Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources. ## Description The Technical Support Engineer (TSE) provides remote technical support to customers using biomedical devices supporting heart, lung and brain function. This role serves as the initial point of contact and primary technical resource for customers seeking to troubleshoot hardware, software, and network-related issues. The TSE supports customers to ensure safe and reliable operation of life-supporting medical devices in applications where uptime and accuracy are critical., * Provide remote technical support for patient monitoring systems, ventilators, neurology devices, and related products in a 24x7x365 environment * Resolve routine through moderately complex tickets and elevate challenging issues appropriately * Primary point of contact for diverse customer base including biomedical engineers, health care technicians, physicians, and IT professionals * Diagnoses and resolves hardware, software, and configuration issues using a combination of documented troubleshooting processes and creative problem solving * Assist customers with system configuration, software updates, and interoperability issues * Troubleshoot Windows-based software applications and proprietary embedded operating systems used in medical devices * Support network connectivity of medical devices with an understanding of Active Directory, TCP/IP, VLANs, group policies, and network storage * Represent the voice of the customer to internal stakeholders such as quality, product engineering, and marketing teams * Effectively partner with sales representatives to strengthen relationships with customers * Delight customers by proactively communicating with customer inquiries, service requests, and escalations * Adheres to all company policies, procedures, and business ethics codes * Duties may be modified or assigned at any time based on business need