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# Desk/Desktop Support Analyst

- **Company:** Robert @
- **Location:** Northfield, MN, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Health Informatics, Information Technology Operations, Reliability of Systems
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/1_ScrapingHub24038-02300

## About the Role

Requirements * At least 1 year of experience in desktop support, help desk, or a similar end-user support role. * Working knowledge of Active Directory for basic account support and access-related tasks. * Experience supporting Microsoft Windows environments, including Windows 10. * Ability to perform foundational troubleshooting for hardware, software, and peripheral issues. * Familiarity with managing and updating service desk tickets in a structured support environment. * Strong communication skills with the ability to assist users clearly and professionally. * Comfortable handling multiple support requests while maintaining accuracy and service quality.

## Description

This position supports daily IT operations by resolving device, software, and service desk issues across a healthcare-focused environment.
The role is ideal for someone who can balance responsive support with strong attention to system reliability, security, and user experience.
Responsibilities: * Deliver first- and second-level technical support for desktops, laptops, mobile devices, peripherals, and related applications. * Respond to service desk requests within defined service levels and follow issues through to timely resolution. * Install, configure, and maintain end-user hardware and software for employees, providers, and external partners. * Diagnose and resolve problems affecting Windows-based systems, device performance, connectivity, and common user applications. * Support desktop, mobile, and telecommunications tools to help maintain dependable day-to-day operations. * Apply security and compliance practices that align with healthcare IT standards and organizational policies. * Assist with technologies that support both patient-facing services and core business functions. * Partner with internal IT teams to improve support processes and recommend practical technology enhancements. * Contribute to modernization efforts by helping implement