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# Senior ServiceNow Transformation & Advisory Consultant Role

- **Company:** Infosys Limited
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £74,491.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Configuration Management Databases, Complex Networks, Information Technology Operations, PRINCE2, Agentic-AI, Servicenow
- **Published:** October 16, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5929137410

## About the Role

* ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules.

 * Preferred Module Specializations: Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM) Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD) and complex Integrations, IT Asset Management (ITAM),Global Business Services (GBS).

Consulting Acumen: A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.Sector Expertise

 * Financial Services: Supported regulatory compliance, operational resilience, and vendor risk management.
 * Consumer Goods & Retail: Improved employee experience and optimized IT operations for global supply chains.
 * Logistics: Enhanced risk visibility and streamlined technology governance for complex networks.
 * Life Sciences: Delivered secure, compliant workflows for R&D and manufacturing environments.

Certifications that Set You Apart:

 * Required: ServiceNow Certified System Administrator (CSA).
 * Highly Preferred: At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.

Project Leadership: Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.

 * Valuable Certifications: PMP, Prince2, SAFe, or other Scaled Agile certifications.

Driving Change: Experience in managing organizational change and driving adoption for technology transformations.

 * Desired Certifications: PROSCI, TBM (Technology Business Management).

Pre-Sales & Value Articulation: Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.Essential Skills: Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).Mobility: Willingness to travel to client sites as required.

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.