> Markdown version of [/jobs/ext/3770917-it-support-senior-specialist](https://www.wearedevelopers.com/jobs/ext/3770917-it-support-senior-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Senior Specialist - **Company:** Holland & Knight - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Outlook, System Configuration, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Microsoft Office, Cisco Voip, Information Technology, Servicenow - **Published:** October 16, 2026 - **Apply:** https://hklaw.wd1.myworkdayjobs.com/Holland_Knight/job/Atlanta/IT-Support-Senior-Specialist_R5716 ## About the Role * Total of 5+ years' within a Corporate environment and technical support experience * Demonstrated experience supporting and troubleshooting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word - especially escalated requests * Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams * Experience using and supporting Apple and Android mobile devices and OSes * Experience with one or more legal industry applications, especially iManage, IntApp Time, or others used by Holland & Knight * Experience configuring and supporting printers and multifunction devices * Experience using ServiceNow to log IT Incidents * Network troubleshooting knowledge * General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.) * Experience supporting and troubleshooting audio-visual equipment * Strong customer service orientation, with a can-do attitude and follow-through skills * Strong and proven analytical and problem solving skills * Ability to work well with others in a team environment with minimum or no supervision * Excellent overall written and oral communication skills * Ability to comfortably and independently write technical instructions and project documentation * Ability to communicate comfortably and effectively with all firm personnel, including IT Support personnel or a group of attorneys and/or staff * Desire and ability to learn new software and hardware * Possess Subject-Matter-Expertise in functions, applications, or areas of need for the User Services team * Capable of leading an internal specialty support team and/or the IT Support role on a major project * Experience with IT vendor management * Capable of traveling for business and working in different Holland & Knight sites independently * Capable of lifting and moving equipment weighing as much as 50 lbs. * Ability to work onsite at Holland & Knight offices Minimum Education: * Requires a Bachelor's Degree * IT Certifications (ITIL Foundations, A+, etc.) or demonstrated equivalent experience ## Description The IT Support Senior Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager., * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing system thoroughly * Provide support to incidents that are escalated from IT Technicians and Specialists and the Service Desk * Coach and support IT Technicians and Specialists * Provide technical support during events, conferences and meetings, on site and off site as needed * Support office administration activities, projects and priorities as assigned * Participate with internal IT groups during projects and activities * Respond to power, HVAC, network and other outages, planned and unplanned in the office * Identify, evaluate and promptly escalate Problems and Major Incidents * Special projects and additional duties as assigned, Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.