> Markdown version of [/jobs/ext/3770918-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3770918-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Holland & Knight - **Location:** Los Angeles, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Outlook, System Configuration, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Microsoft Office, Cisco Voip, Information Technology, Servicenow - **Published:** October 16, 2026 - **Apply:** https://hklaw.wd1.myworkdayjobs.com/Holland_Knight/job/Century-City/IT-Support-Specialist_R5715 ## About the Role * 3+ years Corporate Environment * 3+ years Technical Support Experience * Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word * Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams * Experience using and supporting Apple and Android mobile devices and OSes * Experience configuring and supporting printers and multifunction devices * Experience using ServiceNow to log IT Incidents * Network troubleshooting knowledge * General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.) * Experience supporting and troubleshooting audio-visual equipment * Strong customer service orientation, with a can-do attitude and follow-through skills * Possess analytical and problem solving skills * Work well with others in a team environment requiring minimal supervision * Strong overall written and oral communication skills * Ability to effectively contribute to project documentation * Ability to contribute and positively impact internal specialty support team or a major project * Capable of traveling for business and working in different H&K sites independently * Capable of lifting and moving equipment weighing as much as 50 lbs. * Ability to work onsite at H&K offices Minimum Education: * Bachelor's degree * IT Certifications (ITIL Foundations, A+, etc….) or demonstrated equivalent experience ## Description The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager., * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing system thoroughly * Provide support to incidents that are escalated from IT Technicians or the Service Desk * Provide technical support during events, conferences and meetings, on site and off site as needed * Support office administration activities, projects and priorities as assigned * Participate with internal IT groups during projects and activities * Respond to power, HVAC, network and other outages, planned and unplanned in the office * Special projects and duties as assigned, Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.