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# Senior Technology Systems & Support Engineer - 6 Month Fixed Term Contract

- **Company:** BIMM University
- **Location:** Berlin, Germany
- **Experience:** Expert
- **Salary:** €36,478.0 - €37,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Systems Engineering, Collaborative Software, Software Troubleshooting, Microsoft InTune
- **Published:** October 16, 2026
- **Apply:** https://www.adzuna.de/details/5929199174

## About the Role

* Experience working in technology support, systems engineering or a similar technical environment.

 * Strong technical knowledge across endpoint devices, operating systems, hardware and workplace technologies.

 * The ability to diagnose and resolve complex technical issues, identifying practical and effective solutions.

 * Experience supporting colleagues and acting as a source of technical guidance.

 * Good knowledge of Microsoft 365 and modern endpoint management technologies, including Microsoft Intune and Entra ID.

 * An understanding of IT service management principles and incident resolution processes.

 * Strong troubleshooting, analytical and problem-solving skills.

 * Excellent communication and customer service skills, with the ability to build effective working relationships.

 * The ability to prioritise workloads and collaborate effectively across multiple teams and locations.

## Description

As a Senior Technology Systems & Support Engineer, you will play a key role in delivering high-quality technology support across BIMM University, helping ensure colleagues and students can make effective use of technology to support learning, teaching and day-to-day operations.

Working within Technology Services & Support, you'll provide advanced technical support across a range of endpoint, workplace, classroom and collaboration technologies, acting as an escalation point for more complex issues while helping to maintain reliable, user-focused services.

What You'll Do:

 * Deliver onsite and remote technology support across a range of hardware, software and collaboration platforms.

 * Act as an escalation point for complex technical incidents and service requests, helping to identify and implement effective solutions.

 * Coordinate onsite technology support activities across assigned campuses, balancing planned work with operational priorities.

 * Support and develop a Technology Systems & Support Engineer, providing day-to-day guidance and technical leadership.

 * Support the deployment, configuration and ongoing management of devices and workplace technologies.

 * Work collaboratively with colleagues across Technology to diagnose and resolve infrastructure, network, application and security-related issues.

 * Help maintain the operational readiness of classroom, teaching, meeting room and collaboration technologies.

 * Contribute to technology projects, campus developments and the introduction of new technologies and services.

 * Maintain accurate documentation and follow established service, security and support processes.

 * Identify opportunities to improve services, streamline support processes and enhance the user experience.