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# IT Production Support Technician

- **Company:** Saronic Technologies
- **Location:** Franklin, LA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Supervisory Control and Data Acquisition (SCADA), Python (Programming Language), Network Troubleshooting, SQL Databases, Information Technology, Data Management, Splunk
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9a9162d10aab2a67

## About the Role

* Associate or bachelor's degree in computer science, or related field (or equivalent experience).
 * 3+ years of IT experience supporting manufacturing technology, or a similar role.
 * Proficiency in troubleshooting hardware, software, and networking issues.
 * Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
 * Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.

Preferred Qualifications

 * Experience with manufacturing systems (MES, PLCs, SCADA).
 * Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).
 * Experience supporting production environments or shop-floor systems., * Prolonged periods of sitting at a desk and working on a computer
 * Occasional standing and walking within the office
 * Manual dexterity to operate a computer keyboard, mouse, and other office equipment
 * Visual acuity to read screens, documents, and reports
 * Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
 * Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

## Description

Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment. This role sits at the intersection of IT and production, ensuring that critical systems-such as Zebra printers, barcode scanners, production workstations, and manufacturing applications-operate reliably and efficiently. You will be a key IT partner to manufacturing, and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime., * Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.

 * Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
 * Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.
 * Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).
 * Coordinate IT support with the broader IT team.
 * Maintain knowledge base articles and support documentation for supported systems and processes.