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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Analyst - **Company:** Meriplex Communications - **Location:** Colorado Springs, CO, United States - **Experience:** Expert - **Salary:** $92,000.0 - $152,000.0 - **Contract:** Contract - **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Microsoft Azure, Baselining, Command-Line Interface, Cyber Security, Common Desktop Environments, Design of User Interfaces, Virtual Private Networks (VPN), Networking Basics, Server Virtualization, Verification and Validation (Software), System Testing, Systems Integration, TCP/IP, Cobra, Information Technology, User Accounts - **Published:** October 16, 2026 - **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/systems-analyst/11711811 ## About the Role * Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly * Solid Tier 1 / Tier 1.5 technical foundation * Basic understanding of: * Microsoft 365 * Active Directory * TCP/IP and networking fundamentals * Command line and OS troubleshooting Ability to communicate effectively with both technical and non-technical users Comfortable working in a ticket-driven environment and managing priorities Team-oriented, dependable, and respectful in all interactions Preferred Experience & Certifications * Prior MSP or service desk experience (highly encouraged) * A+, Network+, and/or Server+ certifications * Basic Microsoft 365 or Azure certifications * Familiarity with ITIL concepts * Strong written and verbal communication skills Why Meriplex * Supportive team environment with clear processes * Exposure to a variety of technologies and real-world client environments * Opportunity to grow beyond Tier 1 as your skills develop * A company that values both technical ability and how you treat people ## Description Be an Early Applicant In-Office 2 Locations Entry level In-Office 2 Locations Entry level Provides Level 1 and Tier 1.5 technical support in an MSP environment. Troubleshoots desktop, operating system, email, printing, connectivity, Microsoft 365, Azure, and account issues; manages Active Directory users and groups; performs basic network and virtual server triage; documents tickets; follows SOPs; and escalates complex issues appropriately while delivering positive customer service. The summary above was generated by AI, The Systems Analyst is a foundational member of Meriplex's Technical Assistance Center and reports to a TAC Manager. In this role, you'll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You'll handle a wide range of everyday IT needs-from desktop troubleshooting to account management-while knowing when to escalate more complex issues. This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment. What You'll Do * Be the first point of contact for end users, delivering friendly, professional, and timely support * Troubleshoot common desktop, OS, email, printing, and connectivity issues * Support customer-specific applications using documented procedures * Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets) * Navigate Active Directory to create, modify, and disable user accounts and groups * Provide basic Microsoft 365 and Azure support * Perform first-level triage for virtual server and system issues * Accurately document work and manage tickets using established workflows * Follow SOPs while knowing when to escalate issues appropriately * Build trust with end users by setting clear expectations and following through, This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor., Supports Boeing's WGS GSCCE modernization program across the full systems engineering lifecycle. Responsibilities include ground infrastructure hardware analysis, requirements development and traceability, system design, simulation and modeling, interface management, risk baselining, software integration, verification and validation, test campaign development, and technical documentation. The role is fully onsite in Colorado Springs and requires U.S. person status plus the ability to obtain an interim and final Secret clearance. Top Skills: Hardware-In-The-Loop TestingMicrosoft ToolsRest ApisSimulation And ModelingSoap Apis Sierra Space Systems Analyst 18 Days Ago In-Office 2 Locations 76K-105K Annually Junior 76K-105K Annually Junior Aerospace * Hardware * Information Technology * Robotics * Defense * Utilities Oversee implementation, maintenance, and enhancement of financial systems, including ERP, FP&A, budgeting, reporting, and Cobra. Analyze financial data, prepare reports and projections, develop models, validate data, troubleshoot issues, and support process improvements. Collaborate with cross-functional teams, provide end-user training, create documentation, participate in testing, and ensure financial systems meet business requirements and maintain data integrity. Top Skills: Adaptive InsightsAgileCobraErpExcelHyperionOraclePower BIPythonRSAPSQLTableau, Boeing