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# Senior Teamcenter PLM & IT Service Delivery Manager

- **Company:** Sabel Systems
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Computer-Aided Design, Microsoft Visio, Microsoft SharePoint, SAP Integration Solutions, Break Fix, Servicenow, Teamcenter (Software)
- **Published:** October 16, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9246113/senior-teamcenter-plm-it-service-delivery-manager

## About the Role

* 7+ years supporting or administering Siemens Teamcenter PLM, with advanced hands-on troubleshooting and configuration expertise.
 * Demonstrated proficiency with Teamcenter organizations, groups, roles, projects, workflows, access controls, and application administration.
 * Experience leading technical personnel and managing enterprise IT service delivery, escalations, and SLA performance.
 * Strong communication, customer relationship management, analytical, and documentation skills.
 * U.S. citizenship and ability to meet applicable DoD security and access requirements.

Preferred

 * DoD or federal PLM program experience; familiarity with government contract reporting and CLINs.
 * Teamcenter BMIDE, CAD/ERP integration, testing, deployment, or upgrade experience.
 * ServiceNow, SharePoint, Excel, Visio, ITIL, project management, or applicable DoD 8570/8140 credentials.

## Description

* Lead AF-PLM Teamcenter Level 2 technical support operations, ensuring contractual performance, SLA compliance, and customer satisfaction.
 * Provide advanced Teamcenter technical leadership in administration, configuration, workflows, access controls, projects, and complex troubleshooting.
 * Direct incident and request management, including severity assessment, prioritization, escalation, root-cause analysis, and resolution.
 * Coordinate Level 1, Level 2, and specialized technical support teams to resolve issues and maintain service continuity.
 * Supervise technical personnel, including performance management, mentoring, staffing, training, and professional development.
 * Serve as a primary liaison between government stakeholders, program leadership, and technical teams.
 * Oversee project and user onboarding, application access, configuration requests, and operational changes.
 * Maintain support procedures, knowledge articles, end-to-end workflows, escalation paths, and transition documentation.
 * Monitor response and resolution times, incident trends, user satisfaction, and operational performance to drive improvements.
 * Coordinate communication regarding outages, maintenance, upgrades, security requirements, and business continuity activities.