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# Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Philadelphia, PA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Configuration Management, System Configuration, Desktop Computing, Software Engineering, Computer Equipment, User Administration
- **Published:** October 16, 2026
- **Apply:** https://dejobs.org/x/x/112B565B5392485C8B69BE25EF246207/job/

## About the Role

* Working knowledge of Active Directory and configuration management practices in an end-user support setting.

 * Strong troubleshooting skills with the ability to diagnose issues, determine next steps, and complete resolutions with minimal supervision.

 * Excellent customer service skills and a consistent commitment to following issues through to completion.

 * Ability to communicate effectively with users and partners across technical and non-technical groups at all organizational levels.

 * Comfortable working as part of a collaborative support team while maintaining a high standard of service quality.

 * Experience in academic, clinical, or research-oriented environments is preferred.

 * Ability to manage tickets, asset records, and support tasks in an organized and procedure-driven manner. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders., * Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment.

 * Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed.

 * Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices.

 * Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs.

 * Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency.

 * Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users.

 * Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current.

 * Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations. Requirements * Demonstrated experience supporting computer hardware, desktop software, and Microsoft Windows environments.